Job Description - Content Reviewer - Process Associate – German – On Site Krakow! (HMS056243) Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients.
Inviting applications for the role of Content Reviewer - Process Associate – German – On Site Krakow! In this job, you will be responsible for keeping the digital streets safe for our communities across the world!
Responsibilities Understand and remain up to date with content policies and guidelines shared by the customer Analyze online videos, social media, web page and advertising content for compliance Examine the content which could be in text, image, audio, video or another format daily Identify content that is not in compliance with requirements and flag for action Give feedback for policies/tools/processes improvements Gain sound knowledge of adjacent and cross policies and not just limit to the policy assigned to Train other team members regarding the daily tasks whenever urgent and requested by the manager Perform tasks requested by the manager to ensure KPI's and all performance metrics are met Uphold positive working environment in all internal/external interactions Willingness to learn and work on a dynamic project Important: Operations teams will function based on the schedule committed with the client (differences may appear at the start and end hour, break length, bank holidays, occasional work-related travelling). This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Qualifications we seek in you! Proficient level of German min B2 Very good level of English min B2 Previous experience in content moderation would be an asset High School Degree Preferred qualifications Trust & Safety Experience – preferably content labelling and/or moderation Neutral mind-set to digital content that needs classification & policy review Strong emotional intelligence and resilience Accurate and critical work attitude What can we offer? Attractive salary Stable job offers - employment contract Work in a multicultural and diverse environment with employees from over 30 countries Free access to our award-winning learning platform Benefits such as Insurance, Luxmed, Multisport Lunchpass Card, additional vacation days, biking policy As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
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