General Support Officer and General Support Officer (Committees) Australian Parliamentary Service Level 2 $65,212 to $72,612 Black Rod's Office The Department of the Senate is seeking applications from those interested in joining the Senators' Services section in various roles that support the work of the Senate, by providing high-quality customer services to senators and the department. General Support Officer The General Support Officer is part of the Accommodation Services team in the Senators' Services section providing high level customer services to senators and the department and is frequently required to assist other teams in the section. Duties include monitoring the Senators' Services hotline and email inbox and responding to requests for assistance from building occupants in the Senate wing. The General Support Officer is a point of contact for senators, their staff, and departmental staff seeking assistance with office services. Assistance may involve booking committee rooms, logging maintenance requests, organising the delivery and collection of classified waste bags, coordinating COMCAR bookings, undertaking minor procurements and providing advice about services offered by the section. The General Support Officer also performs administrative duties, which includes using databases for assets management and recordkeeping. As required, this officer also provides assistance to the Delivery Services team by delivering mail or assisting the Senate Printing team. The General Support Officer may also be called on to assist with the setup of committee rooms and to provide support to Senate Estimates hearings. The General Support Officer must be able to work across teams and be willing to learn new and additional tasks. All tasks require the General Support Officer to be client-focused, have excellent communication skills and be able to follow directions, policies and procedures, including workplace health and safety procedures. General Support Officer (Committees) The General Support Officer (Committees) is part of the Accommodation Services team in the Senators' Services section and is responsible for the setting up and servicing of Senate Committee rooms, including the maintenance of associated furniture, fittings and equipment. These duties involve face-to-face, telephone, and email contact with senators, their staff, departmental employees and members of the public. The occupant of this position is required to provide high-level client service, including assisting in coverage of the front counter and telephones and performing related administrative tasks, including maintaining the client management database and departmental records. The General Support Officer (Committees) carries out duties in accordance with established policies and procedures, including work health and safety procedures, while demonstrating a client-focused and flexible approach and utilising organisational skills to manage competing priorities and meet deadlines. To apply, please indicate the position or positions you are applying for when completing the application form. You are asked to provide a one-page pitch detailing your suitability to perform the duties of the position or positions you have nominated, along with a copy of your CV or résumé . We recognise that diversity strengthens our department and we are committed to maintaining a workplace that values the contribution of people from different backgrounds, experiences and perspectives. We welcome applications from First Nations people, people with disabilities, people from diverse cultural backgrounds and mature aged people. For additional information regarding this recruitment process please contact the Human Resource Management section on 02 6277 5924 or email us at ******. Start your application by clicking the "begin" button. #J-18808-Ljbffr
