General/Business Unit Manager (CEO & General Management)Full timeThe General Manager - Totem Connections is responsible for effectively leading the business direction and profitability of the Totem Connections brand nationally. This involves aligning and managing the Totem P&L against Connections Travel Group's key business drivers - to win and retain MICE and group travel business, engage/motivate staff and ensure client satisfaction.The role requires leadership that fosters team growth, operational efficiency, financial performance, and ultimately client satisfaction. A critical part of the role is to transition from managing day-to-day functions to driving business success through strategic initiatives, aligned with the broader CTG objectives.Key Responsibilities:Oversee the daily operations of Totem Connections services nationally, ensuring highest standards of service delivery, client satisfaction, and operational efficiency.Nurture a communicative, high-performing and highly engaged team by fostering a culture of responsibility, collaboration, continuous improvement and demonstration of CTG's values.Maintain an up-to-date knowledge of current industry products, services, systems, and progressive leadership practices to ensure provision of exceptional service and to maximise revenue opportunities.Develop and manage a national Totem budget to support planning, incorporating input from relevant functions and ensuring alignment with CTG's financial goals.Implement strategies to control and optimise the national Totem budget, for profitability, while maintaining high operational standards.Attributes, Skills, Qualifications and Experience:Proven experience in managing teams within the incentives, events, and conferences industry.Demonstrated success in business development and client relationship management.Strong financial management skills, including experience managing budgets and achieving financial targets.Excellent communication and leadership skills, with the ability to inspire and motivate a team.Tertiary qualification in Business, Event Management, Hospitality, or a related field (or equivalent experience).Growth mindset to keep abreast of industry advancements and best practices in leadership and management.Strong analytical skills with proficiency in data analysis and reporting tools.Ability to align brand strategies and operations with broader organisational goals, demonstrating a strategic and forward-thinking mindset.Excellent communication and interpersonal skills to collaborate with management, employees and stakeholders at all levels and to achieve common objectives.How to Apply:Interested candidates are invited to submit their resume and a cover letter outlining their relevant attributes, skills, qualifications and experience to our People and Culture team at (email protected)If you have any questions or would like a copy of the Position Description please contact our People and Culture team.Your application will include the following questions:How many years' experience do you have as a general manager?Which of the following statements best describes your right to work in Australia?What's your expected annual base salary?
#J-18808-Ljbffr