Add expected salary to your profile for insights St. Louis was established in 2012, by South Australian husband and wife duo, who took their love for all things gelato and dessert to new heights when they launched their first late night dessert bar in the heart of Adelaide. Fast track 12 years, this growing franchise network now consists of 13 stores in Adelaide, SA (including 2 international stores), with many more stores expected in 2025, PLUS a commercial kitchen supplying the network with all of the treats! St. Louis HQ is now on the hunt for a dedicated, experienced General Manager to join their Head Office team to assist them with the growth and expansion set for the years ahead! St. Louis HQ encourage a positive work environment where authenticity and honesty are respected, innovation and mastery are the pillars that set them apart from their competitors and integrity and hard work are at the center of all they do. Working from our HQ / Commercial Kitchen facility based in the Adelaide CBD, the General Manager will report to the founder of the brand and will collaborate with our passionate leadership team, as well as pastry chefs, brand manager and accounting team. Key Responsibilities: Oversee the operations across multiple restaurant locations, ensuring consistent service quality and operational efficiency with a strong focus on Franchise compliance. Develop, implement, and improve policies and procedures that boost productivity and streamline operations across all locations. Mentor and manage franchisees and restaurant managers, enhancing their performance through training, support, and goal-setting. Monitor and analyse operational and financial metrics to identify opportunities within franchised and company stores, for increased profitability and margin growth. Ensure compliance with health, safety, and labor regulations, upholding our commitment to a safe and welcoming environment. Spearhead cost control initiatives, including waste reduction and effective inventory management. Collaborate closely with the executive team on strategies for long-term growth and market positioning. Respond directly to franchisee requests, concerns and issues as first port of call. Assist with the expansion of the St. Louis Franchise network (may include international and national travel) i.e involvement in site selection, franchisee enquiries and selection, store design, store build, store start-ups. Collaborate with chefs and marketing / brand management and assist in promotional and marketing initiatives. Requirements: Proven experience in a General Manager or similar role within the restaurant / hospitality industry, ideally with multi-location oversight (franchise experience preferred). Strong leadership skills with a demonstrated ability to motivate and lead teams (with an owner/operator mindset). Hands-on experience in improving operational efficiencies and implementing best practices. Solid financial acumen, with an understanding of KPIs and margin improvement strategies. Excellent communication, problem-solving, and organizational skills. Expertise in restaurant management, marketing, accounting, and strategic planning. Why become part of the family? Opportunity to make a real impact in a growing, dynamic company. Competitive salary package with potential performance-based bonuses. Supportive and collaborative work environment. Employment Type: Full-time position, with travel to restaurant locations as required, including some international or national travel. How to apply? If you're ready to bring your expertise in restaurant and franchising General Management to an exciting hospitality group, apply now! Please submit your resume along with a brief cover letter explaining your relevant experience, especially in improving operational efficiencies, managing teams, and driving margin growth and franchise growth. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a general manager? How many years of people management experience do you have? How many years' experience do you have in a marketing role? How many years of accounting experience do you have? Do you have experience with inventory management? Do you have customer service experience? Do you have a current Police Check (National Police Certificate) for employment? To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory. #J-18808-Ljbffr