About The Role
Reporting to the Group Executive – Selfco, you will be responsible for the efficient running of the day-to-day Operations Team, which includes Credit, Document Preparation, Settlements, Administration, IT, Collections, and Accounting.
The General Manager will apply their extensive commercial banking experience to identify opportunities and implement processes and strategies that will enhance the Selfco customer experience.
As the General Manager – Selfco, you are overall responsible for ensuring the meeting and exceeding of service levels across the team.
In addition, you will work closely with the Sales Team and 3rd Party introducers to ensure service quality remains at a high level.
You will also be responsible for maintaining and enhancing Selfco's relationships with external 3rd parties, such as regulatory bodies, lawyers, and equipment valuers.
Key Responsibilities:
Ensure workflows are running smoothly and that transactions are processed within agreed SLAs consistent with Selfco's policies and appetite.
Escalation point for policy exceptions and credit decision reviews.
Point of reference for team members seeking direction on "outside of the box" matters.
Final compliance review and second approver on the system prior to the release of proceeds on all new settlements.
Monitor the receivable portfolio and build out the reporting suite to identify trends and provide business insights.
Ongoing review of credit, documentation, settlements, and collections processes to optimise and ensure compliance with Selfco's policies and procedures.
Work with the Senior Collections Manager to ensure that portfolio performance is within agreed targets.
Chair the Selfco Credit Committee and influence adjustments to be made to allow for market conditions, portfolio trends, or collections experiences.
Monitor the business pipeline and ensure the appropriate resourcing is in place to support the agreed business plan.
Represent Selfco at industry functions and events and lead the management of operational external 3rd party relationships.
Collaborate with the IT Manager to ensure all systems are operational and ensure processes and systems are in place to manage cyber attacks.
Collaborate with the Administration Manager on the preparation of the Selfco management accounts, including the General Ledger, Balance Sheet, and Profit & Loss Statement.
Handle complaints and be the escalation point, as required.
Oversee the development, morale, and well-being of all employees.
About You
This position will also require:
Minimum 10 years' experience within a financial services environment, with previous exposure to commercial asset finance.
At least 5 of the above years' experience in a senior manager/people management role.
Experience in the third-party broker market.
Tertiary qualification in Business or Finance preferred.
As well as the above, you will also:
Possess excellent verbal & written communication skills.
Display a very high attention to detail.
Exhibit strong analytical skills combined with a proactive problem-solving mindset.
Display exceptional people management skills.
Be resilient, patient, and believe in what you do.
Display exceptional time management skills along with the ability to multitask and set priorities.
Display the ability to work autonomously.
Enjoy working collaboratively with other teams.
About Our Benefits
(4) weeks annual leave plus (1) Wellness Day per financial quarter for all eligible staff.
(2) Special Volunteer paid days per year for all eligible staff who wish to volunteer and support the community.
Paid Parental Leave for all eligible primary and secondary caregivers.
Employee Assistance Program (EAP) and various Health & Wellbeing programs.
An extensive range of discounts and benefits associated with the Bank's financial products.
Discounts with various business partners.
About Selfco
Selfco (a division of Auswide Bank) is a successful vehicle and equipment finance provider, operating nationally through a network of accredited finance brokers.
We've helped thousands of business owners acquire the equipment, machinery, and vehicles they need to grow their businesses through a range of tailored financing solutions.
A strong team of finance professionals with decades of combined banking experience enable us to manage the entire finance life cycle.
We originate, approve, document, settle, and manage a vast range of client types and asset classes.
Our investment in world-class processing and reporting systems rivals those of Australia's largest finance companies, ensuring we continue to deliver efficient and seamless service to our clients.
How to apply
This is an exciting opportunity which has become available in our commercial asset finance division, Selfco.
If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with an established commercial asset finance provider that is part of a trusted Australian Bank – then we encourage you to apply today!
The successful candidate will be subject to satisfactory background checks including Criminal History, Bankruptcy, ASIC Banned & Disqualified Persons, and Employment Verification Checks.
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