General Manager - Operations (Commercial Cleaning)General Manager - Operations (Commercial Cleaning) Commercial cleaning experience is essentialField-based roleLead our service delivery in Brisbane CBD, North, West and the Sunshine CoastThe Company Established in 1972, Quad Services is an Australian-owned provider of high-quality commercial cleaning and associated services across all Australian states, territories, and New Zealand. As a nationally recognised, award-winning service provider, our team is focused on partnering with our clients for long-term success and service delivery excellence.
The Role As a field-based leader, your focus on people and relationships will be vital to the success of this role. You will lead your team and drive portfolio performance, ensuring the delivery of service excellence for your portfolio of clients from the Brisbane CBD, North, West and the Sunshine Coast.
While managing the day-to-day operational needs of your team and client group, you will foster positive stakeholder relationships, exceed our client's expectations, and ensure that we add value to our client portfolio. A sound understanding of commercial cleaning operations, relationship building, budgets and costs, service delivery and stakeholder management is critical to success in this role.
As the General Manager, you will:
Develop and maintain strong, positive relationships with our clients, internal teams, and contractorsOversee operational deliverables and achieve KPIs (individual and team)Lead a small team of Area ManagersDrive a high-performing culture within your teamCoach and train your team to deliver service excellenceManage and deliver the expectations of our clients and contractsVisit client sites and conduct regular quality auditsEnsure a safe and healthy work environment for allSkills and Experience The successful applicant will be a suitably experienced leader who has:
Proven experience in a similar roleExcellent communication skills, both written and verbalAbility to build relationships and rapport quicklyStrong organisational and administration skillsMust have previous Management level work experience in the cleaning industryA Working with Children and National Criminal History check is required for this roleWhat's on offer A fantastic opportunity to join a well-known Australian companyOutstanding team culture where staff produce excellent resultsHow to apply Does this sound like you? Please click the 'Apply' button below.
Quad Services is an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace. Veterans, Aboriginal and Torres Strait Islander candidates are encouraged to apply, as we value the unique perspectives and experiences they bring to our team.
Your application will include the following questions:
Do you have a current Working With Children (WWC) Check?Which of the following statements best describes your right to work in Australia?Do you have commercial cleaning experience?Do you have a current Police Check (National Police Certificate) for employment?Do you have experience in a role which requires relationship management experience?How many years' experience do you have as an Operations General Manager?Do you have a current Australian driver's licence?How much notice are you required to give your current employer? #J-18808-Ljbffr