When you join EVT, you are joining one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we're the shakers and the Daymakers, the experience creators, the possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.At EVENT Cinemas our number one focus is on providing exceptional experiences for our customers.The kinds of people we're looking for will be hands-on, leading our team from the front. They will have an outgoing personality, positive attitude and loads of initiative; they can handle pressure with panache, have an opinion, are enthusiastic, and possess a passionate work ethic….as if they were the owner of the place!We are looking to recruit a General Manager for our flagship South Australian location, Marion. Marion is one of the top performing cinemas across our Group with 100+ team members, three newly refurbished big screen V-Max cinemas, and our premium experience; Gold Class. This is a career-defining opportunity.Responsibilities:Review customer feedback and identify patterns, trends, and initiate actions to improve customer satisfaction and retention.Control day-to-day operations in compliance with current policies, procedures, and Legal Compliance.Adhere to State and National content classification guidelines and restrictions.Establish strong interdepartmental team relationships and highlight areas of opportunity for continued improvement in communication and planning to support a cohesive and collaborative culture at the location.Establish effective Supplier and Third-Party Relationships.Forecast and create team rosters by shift, optimizing workforce efficiency and aligning with company provided data insight tools.Maintain comprehensive knowledge of Workplace Health and Safety (WHS) policies and procedures.Maintain a strong understanding of the Industrial Award.Ensure compliance with Local Council inspections and audits conducted by regulators.Control profitability of the location through management of all KPIs.Conduct thorough reviews of stocktake and inventory and ensure adherence to internal audit procedures.Regularly review business and sales opportunities to seek new revenue streams.Identify and target suitable groups and businesses for group and corporate bookings, employing strategic outreach and marketing initiatives to enhance bookings and build lasting partnerships.Performance will be measured across five key KPI's:Operational Responsibilities:WHS Audit inspections and quarterly WHS audits meet company benchmarks.Payroll and rostering forecasting reports accurate and on time.Internal audit results meet company benchmarks.Adherence to local council and any relevant State or National regulatory conditions.Leadership and Team Management:Employees are paid in accordance with the relevant industrial instrument.Internal survey results meet company benchmarks.Internal audit results meet company benchmarks.Revenue and Financial Responsibility:Location budget is achieved.Internal financial audit results meet company benchmarks.Variance and merchandising reports are within the company benchmark.Customer Focus:NPS results meet the company benchmark.Customer feedback addressed and resolved in accordance with the customer service framework.WHS incidents reported and managed according to company guidelines.Sales and Promotional Opportunities:Cinema budgeted KPIs achieved.Cinema target for Group Bookings and Voucher Sales achieved.Required Capabilities:Demonstrated experience with sales figures and managing Operating Statements.Demonstrated experience to achieve sales targets.High level of computer literacy.RSA and RP.At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.Incredible team member discounts from your first day on-the-job.50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapid career growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Australia and NZ's largest and most diverse experiences company.If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here.Your application will include the following questions:Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a general manager?How many years of people management experience do you have?
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