General Manager Determinations

Fixed Term - Full Time
Perth
2024-05-28 4:00 PM
(MIS24044)
Fixed term opportunity for up to 12 months with the possibility for extension and/or permanency Do you have what it takes to play a pivotal role in shaping the future of Western Australia's rental landscape?
Can you build and lead a new team to deliver a transformative service to the community?
Are you passionate about fairness and excellence in the public service?
Then the newly created General Manager Determinations role at Consumer Protection is for you!
Here at the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) we value diversity and appreciate every individual's perspective, bringing together a diverse and inclusive workforce to drive innovation and success. If you're an innovative and forward-thinking leader who values collaboration and wants to contribute to fair outcomes for tenants and consumers, then DEMIRS is the agency for you.
The role Consumer Protection is establishing a new Commissioner Determinations team to implement key aspects of recent legislative reforms designed to enable tenants to make their rental a home and to provide an accessible and streamlined alternative to court for bond disputes.
As the General Manager Determinations, you will lead the implementation of this new function, by developing, implementing, and evaluating policies and procedures to support and enable the team to ensure fair and transparent determination of disputes.
A key aspect of your role will be to provide strategic leadership, whilst coaching and mentoring your team. You will support their growth and development to provide excellence in customer focussed and effective determination activities under Consumer Protection Legislation.
You will be responsible for managing the operations of the team, providing high level advice, participating in strategic and operational planning, proactively building and maintaining strategic relationships, and ensuring appropriate consideration and decisions are made about these applications on behalf of the Commissioner.
Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.
While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months.
To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.
This position is located in Perth , at 140 William Street.
Further information Please contact Owen Kelly, Director Conciliation and Services on (08) 6552 9380 or visit our website . You can also keep up to date on DEMIRS achievements and activities by following us on LinkedIn .
How to apply We ask for you to provide:
A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following points:
Describe a time when you developed and implemented a customer-focussed strategy in a regulatory environment where procedural fairness was very important.With reference to an example(s), how does your communication style enable you to achieve effective and long-lasting relationships with external stakeholders, even when they do not necessarily share your views?How have you contributed to the achievement of strategic and operational objectives, whilst establishing and maintaining effective workplace relationships, and coaching and mentoring your employees to achieve positive outcomes?In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS. If you have any questions about employment conditions or the application process, please contact Matthew Ball, Senior Human Resource Officer on (08) 9222 0434 or email ****** .
To submit your application, click on the "Apply for Job" button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.
Supporting diversity and inclusion DEMIRS is committed to building and maintaining an inclusive and supportive workplace. We welcome all to apply, however, preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally diverse backgrounds, people of diverse sexualities and youth. This helps us ensure our workforce is diverse, effective and forward thinking, and is supported by the Equal Opportunity Act 1984 (WA).
We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusion here.
Reasonable adjustments will be provided during our recruitment processes and in the workplace so you can fully participate.
CLOSING DATE: 4.00 pm on Tuesday, 28 May (WST) Please ensure you allow yourself sufficient time to lodge your application online; as applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.
We look forward to receiving your application and considering you for this exciting opportunity to join our team.
General Manager Determinations (MIS24044)

Fixed term opportunity for up to 12 months with the possibility for extension and/or permanency Do you have what it takes to play a pivotal role in shaping the future of Western Australia's rental landscape?
Can you build and lead a new team to deliver a transformative service to the community?
Are you passionate about fairness and excellence in the public service?
Then the newly created General Manager Determinations role at Consumer Protection is for you!
Here at the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) we value diversity and appreciate every individual's perspective, bringing together a diverse and inclusive workforce to drive innovation and success. If you're an innovative and forward-thinking leader who values collaboration and wants to contribute to fair outcomes for tenants and consumers, then DEMIRS is the agency for you.
The role Consumer Protection is establishing a new Commissioner Determinations team to implement key aspects of recent legislative reforms designed to enable tenants to make their rental a home and to provide an accessible and streamlined alternative to court for bond disputes.
As the General Manager Determinations, you will lead the implementation of this new function, by developing, implementing, and evaluating policies and procedures to support and enable the team to ensure fair and transparent determination of disputes.
A key aspect of your role will be to provide strategic leadership, whilst coaching and mentoring your team. You will support their growth and development to provide excellence in customer focussed and effective determination activities under Consumer Protection Legislation.
You will be responsible for managing the operations of the team, providing high level advice, participating in strategic and operational planning, proactively building and maintaining strategic relationships, and ensuring appropriate consideration and decisions are made about these applications on behalf of the Commissioner.
Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.
While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months.
To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.
This position is located in Perth , at 140 William Street.
Further information Please contact Owen Kelly, Director Conciliation and Services on (08) 6552 9380 or visit our website . You can also keep up to date on DEMIRS achievements and activities by following us on LinkedIn .
How to apply We ask for you to provide:
A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following points:
Describe a time when you developed and implemented a customer-focussed strategy in a regulatory environment where procedural fairness was very important.With reference to an example(s), how does your communication style enable you to achieve effective and long-lasting relationships with external stakeholders, even when they do not necessarily share your views?How have you contributed to the achievement of strategic and operational objectives, whilst establishing and maintaining effective workplace relationships, and coaching and mentoring your employees to achieve positive outcomes? In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS. If you have any questions about employment conditions or the application process, please contact Matthew Ball, Senior Human Resource Officer on (08) 9222 0434 or email ****** .
To submit your application, click on the "Apply for Job" button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.
Supporting diversity and inclusion DEMIRS is committed to building and maintaining an inclusive and supportive workplace. We welcome all to apply, however, preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally diverse backgrounds, people of diverse sexualities and youth. This helps us ensure our workforce is diverse, effective and forward thinking, and is supported by the Equal Opportunity Act 1984 (WA).
We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusion here.
Reasonable adjustments will be provided during our recruitment processes and in the workplace so you can fully participate.
CLOSING DATE: 4.00 pm on Tuesday, 28 May (WST) Please ensure you allow yourself sufficient time to lodge your application online; as applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.
We look forward to receiving your application and considering you for this exciting opportunity to join our team.


Attachments
- Applicant Information Pack.pdf
- Job Description Form

You can view and print these PDF attachments by downloading Adobe Reader.
Position Title General Manager Determinations
Agency Dep of Energy, Mines, Industry Regulation & Safety
Location Perth
Unit/Division Industry Regulation and Consumer Protection Group -> Consumer Protection Division
Branch Conciliation and Services
Work Type Fixed Term - Full Time
Position No. MIS24044
Closing Date 2024-05-28 4:00 PM
Position Title General Manager Determinations
Branch Conciliation and Services
Location Perth
Work Type Fixed Term - Full Time
Closing Date 2024-05-28 4:00 PM
Agency Dep of Energy, Mines, Industry Regulation & Safety
Company Information
Description Fixed term opportunity for up to 12 months with the possibility for extension and/or permanency Do you have what it takes to play a pivotal role in shaping the future of Western Australia's rental landscape?
Can you build and lead a new team to deliver a transformative service to the community?
Are you passionate about fairness and excellence in the public service?
Then the newly created General Manager Determinations role at Consumer Protection is for you!
Here at the Department of Energy, Mines, Industry Regulation and Safety (DEMIRS) we value diversity and appreciate every individual's perspective, bringing together a diverse and inclusive workforce to drive innovation and success. If you're an innovative and forward-thinking leader who values collaboration and wants to contribute to fair outcomes for tenants and consumers, then DEMIRS is the agency for you.
The role Consumer Protection is establishing a new Commissioner Determinations team to implement key aspects of recent legislative reforms designed to enable tenants to make their rental a home and to provide an accessible and streamlined alternative to court for bond disputes.
As the General Manager Determinations, you will lead the implementation of this new function, by developing, implementing, and evaluating policies and procedures to support and enable the team to ensure fair and transparent determination of disputes.
A key aspect of your role will be to provide strategic leadership, whilst coaching and mentoring your team. You will support their growth and development to provide excellence in customer focussed and effective determination activities under Consumer Protection Legislation.
You will be responsible for managing the operations of the team, providing high level advice, participating in strategic and operational planning, proactively building and maintaining strategic relationships, and ensuring appropriate consideration and decisions are made about these applications on behalf of the Commissioner.
Please refer to the Job Description Form (JDF) attached for further information regarding the position, including any specific requirements, capabilities and pre-employment checks which will be assessed as part of the selection process.
While this selection process will initially be used to fill the above vacancy, it may also be used to fill other similar vacancies (permanent, fixed-term, full-time or part-time) within the department for the next 12 months.
To be eligible for appointment, applicants must have a valid working visa (for fixed term appointments) or be an Australian citizen, permanent resident, or have a visa to live and work indefinitely in Australia (for permanent appointments) at the time of application.
This position is located in Perth , at 140 William Street.
Further information Please contact Owen Kelly, Director Conciliation and Services on (08) 6552 9380 or visit our website . You can also keep up to date on DEMIRS achievements and activities by following us on LinkedIn .
How to apply We ask for you to provide:
A detailed resume outlining your key achievements, work history, education and professional development and covering letter of no more than two (2) pages, addressing the following points:
Describe a time when you developed and implemented a customer-focussed strategy in a regulatory environment where procedural fairness was very important.With reference to an example(s), how does your communication style enable you to achieve effective and long-lasting relationships with external stakeholders, even when they do not necessarily share your views?How have you contributed to the achievement of strategic and operational objectives, whilst establishing and maintaining effective workplace relationships, and coaching and mentoring your employees to achieve positive outcomes? In the attached Applicant Information Pack, we offer further information on how to apply and the range of incentives offered to employees who work with DEMIRS. If you have any questions about employment conditions or the application process, please contact Matthew Ball, Senior Human Resource Officer on (08) 9222 0434 or email ****** .
To submit your application, click on the "Apply for Job" button at the bottom of this page. You will be asked to complete several questions, before attaching your resume and covering letter.
Supporting diversity and inclusion DEMIRS is committed to building and maintaining an inclusive and supportive workplace. We welcome all to apply, however, preference may be given to Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally diverse backgrounds, people of diverse sexualities and youth. This helps us ensure our workforce is diverse, effective and forward thinking, and is supported by the Equal Opportunity Act 1984 (WA).
We are proud to be recognised as an Inclusive Employer for 2023-2024 by Diversity Council Australia. Learn more about our commitment to diversity and inclusion here.
Reasonable adjustments will be provided during our recruitment processes and in the workplace so you can fully participate.
CLOSING DATE: 4.00 pm on Tuesday, 28 May (WST) Please ensure you allow yourself sufficient time to lodge your application online; as applications that are in progress or submitted after this time will not be accepted. It is your responsibility to ensure your application is submitted on time.
We look forward to receiving your application and considering you for this exciting opportunity to join our team.

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