Shepparton, Shepparton & Goulburn Valley VICGeneral/Business Unit Manager (CEO & General Management)Full timeA highly regarded, customer-focused organisation delivering essential water services across the Goulburn ValleyKey senior executive role reporting to the Managing DirectorBenefits of a regional lifestyle in the beautiful Goulburn Valley RegionGoulburn Valley Water (GVW) is a critical service delivery organisation centered in Shepparton in north central Victoria. GVW's core purpose is to deliver safe, reliable and affordable water services to customers. From the outskirts of Melbourne in the south to the Murray River in the north, the organisation is an integral part of the social and economic fabric of the region, delivering services to a population of over 125,000 across 54 towns. With a growing population, changing climate and evolving customer needs, the General Manager Customers & Growth will play a key role in responding to current challenges and preparing the organisation for the future.Reporting to the Managing Director and playing a key role on the Executive Leadership Team, the General Manager Customers and Growth is responsible for developing and implementing strategic priorities related to all customer service activities and functions across the organisation. You will develop and lead strategies to understand customer requirements across all market segments and manage strategy for fostering and developing positive customer and community relationships, as well as provision of all technical customer service functions. This role will also include the delivery of key digital projects which will ultimately enhance customer experience. Your market insights will enable you to provide key guidance to the Executive and Board in relation to all existing value propositions as well as the design of new service propositions to support the organisation's strategic growth and sustainability objectives.To be successful in this role, you will be a highly regarded and strategic professional, drawing on insights and intelligence garnered from your career journey to support and foster an exceptional customer culture organisation-wide. A background in customer experience, project delivery, digital implementation or transformation is preferred, paired with experience in the public sector or other customer-focused service delivery industries. You will be strategic and future-focused, with exceptional stakeholder engagement, negotiation, staff leadership, and interpersonal skills.To apply, please click 'apply now' and upload your CV and Cover Letter. For a confidential discussion, please contact Carla Bent on 0422 582 992 or Seamus Scanlon on 0455 118 868.Davidson acknowledges the Traditional Custodians of the lands on which we work and live. We are also committed to equal opportunity and strive to promote diversity, inclusion, belonging, flexibility, and accessibility in all that we do.Should you require assistance in your interactions with us or through a recruitment process, please let us know so we can provide adjustments for you.
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