We C U SA - calling all insurance superstars!We are excited about finding an experienced and motivated Insurance Specialist to join us who will be their best and take ownership in delivering a great experience to our Credit Union SA Members.
Bring your insurance specialist experience and we'll supply the fun as part of our vibrant team focused on managing relationships by helping our members thrive through the provision of Insurance solutions. Your responsibilities will include utilizing our systems and processes to ensure high-quality service and support for our members across Digital and Contact Centre channels (both inbound and outbound). You will be accountable for generating new insurance business, converting portfolio activities into positive outcomes, and enhancing member retention and satisfaction through compliant, high-standard service.
Your opportunityAs our valued General Insurance Sales Specialist, you will ensure high-quality service and support for our members across Digital and Contact Centre channels (both inbound and outbound). You will be accountable for generating new insurance business, converting portfolio activities into positive outcomes, and enhancing member retention and satisfaction through compliant, high-standard service delivery. You will draw on your insurance expertise to ensure our organisation meets all compliance and regulatory obligations.
Responsibilities of this role include but are not limited to the following:
Provide an exceptional standard of member service leveraging your excellent communication and listening skills in alignment with our brand and values.Adhere to and exceed quality assurance standards with a consistent high level of service whilst complying with policies and procedures.Proactively develop and maintain a strong knowledge of products, services, processes and digital systems provided by Credit Union SA.Liaise with Underwriters in all dealings in a professional manner ensuring that underwriting guidelines are adhered to.Assume responsibility of own targets, setting strategies to meet them by working closely with your leader to develop coaching and action plans.What you'll bringTo succeed in this role, you will have:
Minimum 2 years' experience in Insurance Sales and Service role.Customer Service experience with a high level of accuracy and attention to detail gained in a fast-paced role.Ability to create and build member relationships through curiosity and rapport building ensuring needs are identified and met.Ideally, you will also have:
A positive, proactive and results-driven mindset with a high level of personal accountability.High level of energy and enthusiasm, with a passion for excellence.Strong conceptual, analytical, problem-solving and decision-making skills.Are you ready to thrive?Join Credit Union SA to make a positive impact on South Australians and your career. To apply for this role, please send your resume in Microsoft Word or PDF format to the attention of Alesia Stargatt, People and Development Officer. Applications close 11 October 2024.
We are actively looking to fill this role and reserve the right to shortlist and interview applicants whilst this advertisement is open so encourage you to submit your application at your earliest opportunity. Quoting Reference Number: V0301
Credit Union SA is an equal opportunity employer that welcomes and values the unique contributions of all people. We strongly encourage applications from people of all backgrounds, cultures, perspectives and experiences. We also support candidate requests for adjustment to accommodate disability or injury so they can equitably participate in the selection process.
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