About Us:
Situated on the picturesque Thursday Island, the Grand Hotel and Royal Hotel are iconic destinations where locals and travelers alike come to relax, dine, and enjoy world-class entertainment.
Our gaming facilities are at the heart of the experience, offering exciting opportunities for guests to test their luck in a safe and welcoming environment.
The Role:
Step into a key leadership position as Gaming Supervisor, where you'll oversee and manage our gaming floor, ensuring a seamless and enjoyable experience for our guests.
This role is not just a job—it's a unique opportunity to grow your career in the gaming and hospitality industry on beautiful Thursday Island, working alongside a dedicated team of professionals.
What You'll Do:
Supervise and manage gaming operations, ensuring smooth and efficient day-to-day operations across our gaming floors.
Motivate, mentor, and develop a team of gaming attendants and staff, fostering a culture of excellence, professionalism, and continuous improvement.
Act as the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring they have a memorable time in our gaming venues.
Oversee gaming floor operations, manage staff schedules, and ensure compliance with all regulatory requirements.
Ensure all gaming activities meet legal and regulatory standards, maintaining a safe, fair, and secure environment for both staff and guests.
Why You'll Love Working with Us:
We are committed to investing in our people, with ongoing training and development programs that will help you grow into a top gaming leader.
Enjoy the perks of living and working on Thursday Island, with stunning views and a rich cultural atmosphere.
We celebrate our team's achievements with regular recognition, incentives, and opportunities for advancement.
Take advantage of discounted onsite accommodation offering convenience and comfort right where you work.
Mandatory Qualifications:
RMLV Required to ensure compliance with licensing regulations.
Approved Manager's License Necessary for managing licensed areas, including gaming zones.
RSA Essential for serving alcohol responsibly and adhering to legal requirements.
RSG Required to oversee gambling activities in a responsible manner.
CLO Certification: Important for handling customer inquiries and complaints effectively, especially in a licensed gaming environment.
Note: If you do not currently hold all of the mandatory qualifications, you will be required to obtain them before commencing.
What We're Looking For:
A proven leader with experience in gaming or hospitality management.
A team player who is passionate about delivering exceptional guest service and creating memorable experiences.
Strong communication and problem-solving skills, with the ability to handle challenges with professionalism.
A solid understanding of gaming regulations and financial management in a licensed venue.
Join Our Team:
If you're passionate about gaming and hospitality, and eager to grow your career in a supportive, exciting, and unique environment, we'd love to hear from you!
Apply now!
At Grand and Royal Hotels, we're proud to be equal opportunity employers.
We celebrate diversity and are committed to creating an inclusive environment for all employees.