Outside Sales Manager - Vic/Tas Apply
About Us G Adventures is the world's largest small-group adventure travel company and we've been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers' either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours. With the demand for travel coming back strong, we are set up and excited for this next chapter in our company's story — and we'd love for you to be a part of it. Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You'll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world. If all that sounds like your kind of thing, well, we can't wait for you to join us.
About the Role The Outside Sales Manager (internally known as the Global Purpose Specialist) for the Victoria & Tasmania region is a sales catalyst, relationship developer, service zealot, organisational wizard, traveller, expert trainer, problem solver, and company culture enthusiast all rolled into one!
Your mission as a GPS if you choose it, is to be the face of G Adventures to your agents. You will be responsible for driving sales growth across all trade partner accounts in Victoria & Tasmania and supporting our regional sales & marketing strategies to grow the touring category.
What You'll be Doing Create a business plan to achieve monthly & quarterly targets including growing existing accounts and prospecting new opportunities. Support marketing plans with partners to drive enquiries and conversion. Create a digital roadmap to ensure prominence of G Adventures product on agents' social, website and digital platforms. Provide exceptional customer service in every situation. Provide training on all of G Adventures' Product. Work with both speed and efficiency while consistently displaying compassion and care in every interaction. Handle any booking issues calmly and with empathy. Differentiating your service to provide a uniquely G experience for our agent partners. How your Mission is Achieved Connect with our agency partners in person, virtually, over the phone, and via email. Attend partner conferences and training events. Hold regular training sessions to ensure your agents are up to date with G product. Present G Adventures Product to groups of agents and/or clients from 4 to 100+. Support regional marketing campaigns and initiatives across the travel agency trade space. Ask the right questions to ascertain the needs of each unique agency. Recommend and sell the right trip for the agencies' traveller based on their needs. Organise and stick to a call plan, ensuring agents are visited as frequently as they require. Ensure accuracy in recording all sales visits in Salesforce. Maintain superior knowledge of all G Adventures Product and changes. Be the first point problem solver for any of your agent's bookings. Desired Skills & Experience A love of sales and travel. Travel industry sales experience is essential, on road BDM experience desirable. Ability to understand and demonstrate professional sales presentation techniques. Demonstrated strategic business planning, reporting and data analysis. Strong negotiation skills. Advanced skills in interpersonal relationship management. Effective communication skills, both verbal and written. Problem solving/complaint resolution skills with a focus on the customer experience. Flexible and energetic, with the ability to work independently as well as in a team environment. Ability to navigate and use a variety of computer systems confidently with speed and efficiency. Understanding of, and identification with, G Adventures' Core Values. Ability to work irregular hours (evenings, weekends and occasionally early starts to train agents before they open). Regular regional and interstate travel for b2b and b2c events. Valid driver's license and own vehicle required. Domestic and International travel are involved with this role. What do we offer you? Competitive salary commensurate with the role. Competitive benefits package. Birthday day off. Vacation time for you to recharge. Enhanced Parental Leave. Learning and growth opportunities. Employee Resource Groups. *Applicable based on location*
G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.
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