Future Team Leader (CruiseAbout) - Australia Wide (Remote)
Job no: 523532Brand: CruiseaboutWork type: Full time, HybridLocation: Australian Capital Territory, New South Wales, Northern Territory, Queensland, South Australia, Tasmania, Victoria, Western Australia, RemoteCategories: Leisure Travel & Retail
Key Responsibilities
Quoting, booking and invoicing cruise bookings and packages
Ensure that KPIs are met, meeting and exceed monthly sales targets
Support and handle walk in, email & telephone enquiries efficiently and accurately
Maximise sales opportunities by upselling & cross-selling
Monitor and action all relevant mailboxes daily
Maintain accurate and comprehensive product information in order to deliver and generate sales
Who are you?
Proven experience working in a customer service environment and working towards sales targets
Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
GDS experience
Exceptional focus on details, adept problem-solving skills, and thrive under pressure
Ambitious, highly motivated, and proficient in organizing tasks efficiently
What You'll Enjoy:
Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures.
Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide.
Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry.
Diverse Crew: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply.
Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills.
Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers.
Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family.
Mental Health: Support and Employee Assistance Program for staff and family.
Social: Regular awards nights, social team-building and industry events.
Giving Back: Corporate Social Responsibility program supporting nominated charities.
Sustainability at the Helm: Commitment to sustainable practices that protect the environment for the future of cruising and tourism.
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