Student Administration / Support Services 1 UWA is committed to inclusive recruitment and is happy to adjust the recruitment process for your accessibility requirements. If you have queries in relation to the application process, please contact our referencing the 6-digit job reference number and type of communication you prefer, and a member of our team will be in touch to discuss your requirements.
Job no: 517586
Work type: full time
Location: Crawley
Categories: Student Administration / Support Services
Interested in guiding someone to start their study journey at UWA? Join an award-winning service excellence team in making a difference for our future students. 1 on-going position, and 1 fixed-term position (until 31 May 2025). Base salary range From: $76,422 plus 17% superannuation. Focused on domestic student recruitment, with strong knowledge of the Australian high school education sector The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia's top university.
About the Team The Future Students Centre sits within the Brand, Marketing and Recruitment (BMR) division and operate a dedicated contact centre that brings together the recruitment operations for international and domestic markets. The Brand, Marketing and Recruitment (BMR) division provides organisational wide brand strategy and ongoing brand management, strategic marketing and planning, marketing communications activities; digital communication, research and segmentation.
About the opportunity The role of the Future Students Officer is to represent the University and provide personalised inbound as well as outbound course advisory support across several communication channels with prospective students and influencers. The Future Students Officer will lead with best practice customer service and their goals are to drive engagement and increase growth by supporting students from initial enquiry through to offer acceptance and enrolment. The successful candidate is supported by the Team Leader, Operations, and will also fulfil a variety of administrative tasks and roles within the Future Students Centre.
About the role To be successful in this role, you will demonstrate :
Relevant tertiary qualification or demonstrated equivalent competency. Highly developed written and verbal communication skills, strong interpersonal skills, the ability to work with a range of people from different cultural and educational backgrounds, and of different age groups. Proficiency in a range of computing skills including word processing, spreadsheets, databases, internet and email. Broad knowledge of Australian education systems; university admission requirements, policies and procedures. Experience managing multiple customer service channels (phone, face-to-face, email, live-chat) in a student-centric environment. A sales-oriented approach to customer service. Please note the below is required for the position: Requirement to work during the Christmas/New Year UWA Shutdown period. Flexibility to work outside normal office hours and to travel. Occasional weekend and after-hours work. Ability to undertake physical tasks such as manual handling, packing and unpacking materials. Please provide a Resume and Cover Letter which demonstrate your suitability for the position. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date: 11:55 PM AWST on Tuesday 18 June 2024. This position is only open to applicants with relevant rights to work in Australia.
Application Details : Please apply online via the Apply Now button.
Our commitment to inclusion and diversity UWA is committed to a diverse workforce and an equitable and inclusive workplace. We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution. We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.
We have a globally competitive, gender neutral parental leave policy with 26 weeks paid leave after 12 months service and 36 weeks after 5 years. We have on-campus childcare facilities for children aged 6 weeks to kindy. We facilitate flexible working, with part-time and job-sharing arrangements considered. We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion. We have Athena SWAN Bronze accreditation and actively work to improve gender equity. Advertised: 06 Jun 2024 W. Australia Standard Time
Applications close: 18 Jun 2024 11:55 PM W. Australia Standard Time
CRICOS Code: 00126G
PRV12169, Australian University
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