High performing and passionate team Fast paced and satisfying role with student impact Excellent career opportunity in a large regional organisation The role Continuing, Full Time Level 5 - $77,142 to $84,218 pa (plus 17% superannuation) Albury Wodonga, Bathurst or Wagga Wagga You will be responsible for delivering efficient administration, processing and selection of applications for admission from domestic applicants.Working with the Future Student Conversion Specialist the role is also required to support an effective conversion strategy.The role demands a constant focus on delivering an excellent customer service for applicants to the university.About you Completion of a degree or an equivalent level of knowledge through any other combination of education, training and/or experience.Knowledge and understanding of admissions within a tertiary environment.Excellent communication skills (interpersonal, written and verbal), with the ability to convey complex information, demonstrate professionalism and confidence, manage relationships and expectations including influencing and closing skills.Ability to understand and interpret complex sets of rules and procedures that relate to the future student journey.Strong organisational skills and the ability to prioritise multiple tasks, meet key performance indicators and contribute to a positive team culture.Benefits Work life balance (including a hybrid work model) Professional development opportunities Generous leave options Discounted goods and services through our corporate partners Sporting facilities (pool, tennis courts, fields) and car parking on our campuses Visit our website to learn more about our great range of employee benefits.About us The Division of Customer Experience develops and delivers Charles Sturt's marketing, student recruitment, events and admissions activities, and oversees the customer journey from awareness to enrolment.The Customer Experience teams work closely with the Division of Student Experience to ensure the end-to-end journey from customer to student is seamless, impactful and leaves a lasting positive impression.The Division also supports the customer journey by establishing and connecting Research partners, business development partners and other key stakeholders with the Charles Sturt brand.The Division is key to placing customers at the centre of everything we do.We are a university of the land and people of our regions.True to the character of regional Australia we have gumption, we have soul and we collaborate with others.We develop holistic, far-sighted people who help their communities grow and flourish.The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in.This phrase represents who we are at Charles Sturt University – our ethos.It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities – to develop and spread wisdom to make the world a better place.Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.Charles Sturt University is an equal opportunity employer committed to diversity and inclusion.This is demonstrated through our Athena SWAN Bronze Institutional Award and our participation as a member in the Australian Workplace Equality Index.Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQA+; and those from culturally and linguistically diverse backgrounds.To apply Click the Apply button and complete your application online, submit a "statement of suitability" demonstrating your skills, knowledge and/or experience relevant to the position (referencing the selection criteria in the position description) and upload your CV.If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us.This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.Further information Additional information is available in the position description or by contacting: Megan Chisholm | Senior manager, Admissions | ****** | Ph: 02 6933 2894 Closing Date: 11pm, 30 June 2024
