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Who we are looking for
We are looking for the Core Operations Assistant Manager position within the Asia Pacific Global Delivery Fund Order Services unit located in Sydney.
We are an end-to-end processing team covering security price updates, security transactions, corporate action processes, and client customized accounting report generation and delivery.
What you will be responsible for
Manage day-to-day operations / delivery of assigned clients while overseeing operational risks to achieve good KPI performance for the team.
Ensure all activities are completed in line with internal standards and review as required.
Manage incoming queries in a timely and accurate manner.
Collaborate with team members and other business units, shared services / COEs, outsource partners, and external clients to resolve issues / discrepancies and ensure client satisfaction through seamless processing, accuracy, and adherence to all SLAs / internal standards / guidelines.
Be accountable for staff performance tracking, new staff onboarding, overtime control, and leave planning.
Develop, engage, and retain an industry-leading workforce using development plans and other available resources; ensure cross-training is completed across the functional team and provide specific SME training as required.
Consistently work with the team and managers to review and optimize processes to achieve operational efficiency.
Participate in projects and contribute to process improvements.
Escalate potential issues to the supervisor or next level manager in a timely manner.
What we value
Working knowledge of financial products and financial markets.
Interpersonal and oral communication skills.
Ability to work under pressure in a deadline-driven environment.
Good sense of risk awareness.
Strong problem-solving skills, particularly in unknown situations.
Professional email writing skills and fluent spoken English for effective communication with internal / external teams.
Education & Preferred Qualifications
Bachelor's degree or equivalent job experience.
5+ years of custody experience and / or fund accounting / transfer agency experience.
Knowledge of custody-specific trade and cash life cycle processes in terms of processing and settlement activities is preferable.
About State Street
What we do : State Street is one of the largest custodian banks, asset managers, and asset intelligence companies in the world.
From technology to product innovation, we're making our mark on the financial services industry.
For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people.
We provide investment servicing, data & analytics, investment research & trading, and investment management to institutional clients.
Work, Live, and Grow : We strive to create a great work environment.
Our benefits packages are competitive and comprehensive.
Details vary by location, but you may expect generous medical care, insurance, and savings plans among other perks.
You'll have access to a flexible work program to help you match your needs.
Our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity, and Social Responsibility : We believe our employees' diverse backgrounds, experiences, and perspectives are vital to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients.
We warmly welcome candidates of diverse origins, backgrounds, abilities, ages, sexual orientations, gender identities, and personalities.
Another fundamental value at State Street is active engagement with our communities around the world, both as partners and leaders.
You will have tools to help balance your professional and personal life, paid volunteer days, a matching gift program, and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
For further information, and to apply, please visit our website via the Apply button below.
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