Full Time Practice Manager or Senior Administrator - Physiotherapy Clinic Join Our Award-Winning Team on the Gold Coast as a Practice Manager or Senior Administrator – Immediate Start Available!
Looking for a career change that's both personally fulfilling and packed with growth potential? With two clinics in Brisbane, one on the Gold Coast, and another in Sydney, we're expanding fast—and we've got big plans for the future!
We have an exciting opening for a Full Time Practice Manager or Senior Administrator to join our Gold Coast clinic in Bundall.
About Us We're a well-regarded private physiotherapy practice with four established clinics. For over a decade, we've been experts in managing musculoskeletal conditions, and our unique approach helps speed up recovery times.
Our two primary services include musculoskeletal physiotherapy through M Physio - Musculoskeletal Physiotherapy Australia , and the treatment of chronic headaches and migraines through our Gold Coast Headache and Migraine Clinic .
Our team culture is vibrant and supportive, filled with energetic, bubbly personalities who work together to deliver exceptional results for our patients.
Award-Winning Clinic Our clinics have received multiple awards and have been featured on Channel 7, 9, and 10 News, The Courier-Mail, and ABC News Radio. Here are some of our recent accolades:
2022 - Named in Australia's Top 5 Physiotherapists by the Australian Allied Health Professional Awards 2018 - Finalist for the Optus Health Business Service of the Year 2016-2020 - Finalist in the Australian Small Business Championships Award 2017 - Finalist for the HESTA Primary Healthcare Awards 2016 - Winner of the Lord Mayor's Multicultural Businessperson of the Year The Role: Shape the Future of Our Practice We're searching for a seasoned Practice Manager or Senior Administrator to join us full time at our Gold Coast location in Bundall, Queensland. This diverse role involves engaging with patients, liaising with third-party organisations, and collaborating closely with our skilled clinicians and the executive management team.
Outstanding communication skills and a proactive, can-do attitude are essential, along with the ability to thrive in a team-focused environment.
What You'll Do Reception & Customer Service : Participate in and oversee reception operations, manage patient retention, uphold high standards of service, and monitor reception KPIs. Experience with practice management software (e.g., Nookal) and other cloud-based systems is a plus. Practice Development & Governance : Collaborate with leadership to boost productivity, improve processes, and support clinic operations. Patient & Community Services : Forge connections with community groups, liaise with GPs, handle patient feedback, and ensure an exceptional clinic experience. Human Resources : Oversee recruitment, training, 1-on-1 coaching, performance appraisals, payroll, and staff rosters. Financial Management : Manage financial systems, oversee cash handling, and allocate resources within the clinic budget. Marketing & PR : Assist with marketing plans, social media, surveys, and community outreach. Business Planning : Support strategic development and contribute to business goals. Asset & Facility Management : Maintain stock levels, equipment, and facility upkeep. Compliance & Safety : Ensure safety standards for equipment and consumables and maintain a clean, accessible clinic. Practice Maintenance : Keep the clinic environment tidy, safe, and professional. The Skills and Experience We're Seeking At least 3 years of experience in allied health or medical administration, with team leadership experience highly regarded. Tertiary qualifications in practice management, business management, health, or a related field are a plus. Professional, personable, and well-presented. Strong commitment to confidentiality. Proficiency with computers. Ability to take initiative, manage time well, and multitask in a dynamic environment. A positive, growth-focused attitude with a willingness to embrace change. Must be Australian-based and/or have the right to work in Australia. Why You'll Love Working With Us Work-Life Balance : Flexible hours and time off over the Christmas/New Year period. Team Events : Quarterly clinic shutdowns with inspiring talks, goal-setting workshops, and social outings. Friendly Team : Join a fun, dynamic, and social team with regular catchups. Supportive Management : Ongoing mentoring and support. Career Development : Opportunities for growth through our career development program. Ready to Make an Impact? Here's How to Apply Ready for an exciting next step in your career? We'd love to hear from you!
Please send us your resume and cover letter.
Don't miss this chance to lead our Gold Coast team and make a real difference. Apply now and be part of something special!
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