Full Time + Part Time - Front End & Member Service - Assistants, Clerk, CashiersMember Service Assistant - Actively greets members, verifies membership card, maintains entry/exit count records. Provides high level of member service and performs warehouse safety and security checks. Checks member receipts at exit and thanks members.Front End Assistant - Packs member orders into boxes and transfers member orders to a separate cart or flatbed after they have been scanned or keyed. Runs for items as needed. Proper safety procedures and standards. Maintains courteous member service at all times while monitoring a smooth flow of members through the registers.Front End Cashier - Processes member orders, collects payment while providing a high level of member service. Performs clean up, department set-up and closing tasks as necessary. Maintains courteous member service at all times.Job Duties/Essential FunctionsMember Service Assistant:Conducts hourly building safety and security checks including walking the building and perimeter.Corrects safety and security problems encountered, such as spills, trip hazards and blocked exits.Fills out reports and shows results to the duty manager.Attends warehouse safety meetings.Welcomes members entering the warehouse - approaches, smiles, makes eye contact and greets.Verifies membership card, offers cart (removing rubbish if necessary) to all members.Keeps entrance/exit area clean.Clicks a handheld counter to members entering and exiting the warehouse.Reports half-hourly counts to Front End Supervisor and records counts on weekly reports.Monitors building access and reports arrival of armoured transport vehicle to duty manager.Discretely observes armoured deposit pickup, jewellery and register drawer set up and pick-up while holding panic button.Checks backpacks, lunch pails, briefcases, strollers, etc. at exit.Greets exiting members.Checks accuracy and validity of member's receipts and compares to merchandise.Arranges speedy assistance for any member correction or concern.Defaces receipt with hole puncher.Provides and arranges prompt and courteous member service.Directs members to product and service locations.Enlists assistance for loading, shopping, etc.Dries off wet carts.Watches after hour exit door discretely from private vehicle and reports door area status by 2-way radio before doors can be opened for employees.Drives building perimeter for security checks.Watches closing managers leave.Reports suspicious activity to duty manager and calls policy if necessary.Front End Assistant:Greets members, helps members load merchandise on the conveyor belt, asks member packing preferences, answers questions, relays information on special promotions, and thanks members.Transfers items not on the belt to a separate cart or flatbed as cashier scans items, placing barcodes up for the cashier when possible.Assists with getting supervisor verification for high-ticket, Bottom of Basket, or non-transfer items.Packs member orders into boxes and loads them on a separate cart or flatbed.Checks packaging for tampering and reports it.Assists members with loading orders into car when appropriate.Retrieves items such as boxes, register supplies, and merchandise requested by members to keep lines moving smoothly.Maintains the cleanliness of the register and general Front End area, reports and cleans spills and trip hazards immediately.When needed, retrieves carts and flatbeds from the parking area using a rope with clasping hook, pushing no more than 10 carts at once.Keeps front of building clean.Follows proper Front End and general safety procedures and standards.Assists in other departments of the warehouse as necessary.Provides prompt and courteous customer service to members, employees and suppliers.Front End Cashier:Provides prompt and courteous member service by greeting members, obtaining membership cards, determining member packing preferences, answering questions, relaying information on permanent/special promotions, and thanking members.Records the sale of items to the register by moving merchandise across the scan window, using a hand-held scanning gun or, if necessary, the 10-key pad.Transfers or ensures the transfer of each item as the item's barcode is scanned while adhering to all safety and security procedures.Promotes accurate merchandise inventory by monitoring the accurate scanning of all merchandise passing through the register.Requests Supervisor verification for high-ticket, Bottom of Basket, or non-transfer items.Ensures the register's cleanliness.Orders change, cash increases/loans when needed.Makes witnessed drops/deposits of excess funds to the vault, orders cash increases, and counts own register at shift end to maintain accurate register funds.Receives accurate payment for merchandise; makes change, processes cheques, credit and debit charges according to proper departmental procedures for paperwork and the performance of duties.Assists in the opening and closing duties of the Front End department; placing returned or moved product back to their allotted spots in the warehouse, collecting register paperwork, stocking registers, cleaning the Front End area, and retrieving carts.Stays updated with company and regional Front End productivity guidelines.Follows proper Front End and general safety procedures and standards.Assists in other departments of the warehouse as necessary.Provides prompt and courteous customer service to members, employees, and suppliers.Ability to operate vehicles, equipment or machineryComputer, printer, phone, camera, card printer, calculator, credit/debit terminal, cash register, cash machine, copier, table top/handheld scanner, 2-way radio, carts, flatbeds, clasping cart ropes, pallet jack, step ladder, rubbish compactor, cardboard/shrink wrap baler, rolling mop bucket with wringer, large wheeled bins, mop, broom, click counter, personal vehicle.Qualifications (Costco-specific or industry specific skills that candidates should possess)Education/Training:High School Certificate or higher.Licenses/Certifications:None.Experience/Skills:Customer service, sales, membership, cash handling, loss prevention/security or comparable experience.Strong customer service, communication, interpersonal and organization skills.Data entry and data management.Basic knowledge of Google Suite (Docs, Slides, Sheets) and AS400.Basic math skills.Other specific requirementsSatisfactory Criminal Record Check for certain roles.* If successful, you will be required to undertake role & department specific training within specified timeframes.Professional confidentiality is assured for all applications received. No agency referrals at this time thank you.
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