Hotel Brand: Crowne Plaza Hotels & ResortsLocation: Australia, Tasmania, HobartHotel: Hobart (HBAHO), 110 Liverpool StreetThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.
As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience.
You'll also create the warm atmosphere that makes our guests feel at home in any location.Your day to dayBe the warm welcome that kicks off a memorable guest experienceAcknowledge IHG Rewards Club members and returning guests, in person or on the phoneTake and manage guest bookings, up-selling opportunities and telling them about ways to improve their stayHandle cash and credit transactionsStart every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxesStay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concernsBe a trusted contact for all guests.
Help them with anything from bill issues to local knowledge, and loop in management when necessaryStay safe all the time.
Following our safety procedures, you'll report all incidents and wear any protective gear neededTake pride in your appearance and place as a brand ambassadorAlways know what events and activities are on the day's scheduleJump into other ad-hoc duties when your colleagues need your helpWho we areJoin Crowne Plaza, one of the largest and best-loved premium hotel brands in the world.
With more than 420 hotels in diverse locations globally, Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both.
We've thoughtfully designed our spaces to encourage, support and celebrate great connections.
We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.Our branded service style 'Dare to Connect' is crafted for connection.
Designed for humans, not nameless guests or colleagues.
Still professional but touches guests on an emotional level.
Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience.
The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
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