Full Time Case Manager / Advisor - BundabergJob No: JBC1074610Office: Sunshine CoastEmployment Status: Full timeNo. of Vacancies: 1Closing Date: 9 Oct 2024 AESTExciting Opportunity – Helping a local Home Care Provider GrowWe are currently looking for a full-time Case Manager/Advisor to join our Bundaberg team Monday to Friday, 8.30am – 4.30pm. Join a growing national network where you can make a difference and practice your values in a positive, friendly and flexible work environment, working in Home Care community.The Case Manager/Advisor performs an integral role in assisting in individualised services being delivered to our customers in their homes, ensuring our customer can remain living their optimal lives, safely at home for as long as possible. Along with this, the Case Manager/Advisor will also connect with and form relationships with key community stakeholders in the region.About us:Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently. For over 15 years, we have been supporting older people, and people living with disability, to live independently in their own homes and stay connected to their local community. Our friendly, compassionate and experienced team makes this possible.Duties and responsibilities may include:Working with or under the guidance of medical practitioners and Allied Health professionalsEnsuring care plans are monitored and reviewed on a regular and ongoing basis and in response to changes in customer needsEnsuring services are delivered in line with the person-centred and consumer-directed principlesMonitoring and communicating on the customer's wellbeing and reporting on progress of customersWorking with customers to help them participate in the daily activities they want to do, including hobbies, their interests, to moving about their home easilyEnsuring that all services are provided in a caring and respectful way in accordance with Just Better Care's policy and procedures, legislative requirements and program specific guidelinesAssist in customer service schedules including service planning, confirmation and short notice placements or cancellationsLiaison with Aged Care Assessment Team (ACAT), My Aged Care (MAC) Portal and other regulatory bodiesAssist customers to access other alternative services where the services are no longer meeting their needsUndertake administrative duties including data entry, processing invoices, following up client enquiries, ensuring date noting of all interactions ensuring compliance etc.Ensuring evidence is gathered and uploaded including quotes, confirmation of delivery of services etc.Liaise with relevant community-based agencies and service providers to ensure an integrated and cohesive approach to service delivery and to ensure standards are met in accordance with program objectivesWork with customers with their budgets and monitor customers' budgets in accordance with program guidelinesCommunity Engagement: engagement with key community stakeholders, promoting Just Better CareIdentify and participate in personal professional developmentEnsure compliance with all Just Better Care policies and procedures, statutory and contractual requirements in relation to management of service deliveryCommunication with key stakeholders, internally and externallyApply and uphold principles of equity and anti-discrimination in the workplace and adhere to organisational and legislative Health, Safety and Environment requirementsConducting skills assessments of Community Support Professionals performing complex care services as requiredDemonstrating a commitment to best practice and evidence of continued professional developmentParticipating in staff meetings and attending training opportunities when requiredAny other duties as required to meet the ongoing needs of the organisationWhat you will need:Strong administrative, time management and organisational skillsDemonstrated ability to learn CRM systems and other computer platformsCurrent CPR / First Aid CertificateCurrent and satisfactory Federal Police Check, NDIS Workers Screening Card & Blue CardCurrent Australian Driver's LicenceReliable, registered and insured vehicle (comprehensive insurance is preferred)Cert III or IV in Individual SupportPrevious experience in the community care or health/ aged care sectorNetworking experience and skillsNext steps:If you would like to join our growing team and become part of our friendly, professional network please Apply today.Just Better Care recognises the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in its workplace. Aboriginal and Torres Strait Islander people are encouraged to apply.Apply NowWhat We OfferWork the hours that suit you, so you can easily juggle life's other commitments.Work close to homeWork local, and assist people in and around your own community.TrainingGrow your knowledge and skills with our training programs and online Learning Management System.Employee Assistance ProgramIf you ever need additional counselling or support, we're always here to help.Weekly PayStay on top of your cash flow and your everyday expenses with weekly pay.Recognition ProgramsWe have local and national program in place to reward and recognise our team members.Privacy AcknowledgmentThis information will be used solely for the purposes of your application for employment with Just Better Care. We will never share your personal information with any person or organisation unless we have your written permission to do so, or are required to by law or subpoena.
#J-18808-Ljbffr
