About the job Senior Consultant
Senior Technical Consultant ServiceNow
We Are Fujitsu
We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us.
About the role
The Senior Technical Consultant ServiceNow is responsible for delivering exceptional ServiceNow projects and services to clients across the Asia-Pacific region.
This position is based in Canberra (preferred) but open to candidates located in Melbourne, Sydney, or Brisbane.
Due to the nature of the work, Australian Citizenship is mandatory and candidates must hold or be eligible to obtain Baseline/NV1 security clearance.
Responsibilities and Accountabilities
Develop, configure, and customize the ServiceNow platform to meet business requirements.
Collaborate with cross-functional teams to prioritize and address business needs.
Explore and test ServiceNow's out-of-the-box capabilities before considering custom builds.
Write clean, efficient, and maintainable code (JavaScript).
Conduct code reviews and quality control to ensure maximum efficiency.
Develop scoped applications, workflows, and other UI elements for custom solutions and enhancements.
Provide guidance and expertise to support platform growth and development.
Conduct demonstrations and presentations of ServiceNow solutions to business teams and stakeholders.
Debug technical issues and develop innovative solutions.
Produce and execute test cases to maintain software quality.
Document code and application functionality, including drafting Functional Design Specifications.
Stay updated on emerging ServiceNow trends and technologies.
Transfer knowledge to team members on ServiceNow administration and development.
Requirements and Experience
Must Have:
A degree in IT, Computer Science, or a related field.
ServiceNow certifications:
ServiceNow Certified System Administrator (CSA) .
Certified Implementation Specialist (CIS) ITSM
and
1+ additional CIS certification .
ServiceNow Suite Certified
(e.g., ITSM, HR, or CSM).
Proven experience delivering high-quality ServiceNow solutions and development.
Expertise in HTML, XML, JavaScript/AJAX, and integrations (e.g., web services, SOAP, email, MID).
Ability to create build documentation, solution designs, and detailed design specifications.
Strong workshop facilitation skills and experience delivering multiple ServiceNow product line projects.
Exceptional written and verbal communication skills.
Current or reinstatable AGSVA Security Baseline / NV1 Clearance is desirable.
Nice to Have:
Additional ServiceNow certifications.
ITIL Foundation certification.
5+ years of successful ServiceNow project delivery.
A general understanding of ServiceNow licensing.
Why Fujitsu?
We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion.
We put people first.
We offer tailored career paths.
Our customers trust us.
Best in-class reward and recognition programs.
We live our values of aspiration, trust, and empathy.
Commitment to Diversity, Equity and Inclusion
As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose.
If you don't tick every box in this job description, please don't rule yourself out. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity.
Search Firm Representatives PLEASE READ:
Fujitsu does not accept unsolicited assistance from search firms for employment opportunities.
For Security Cleared Roles PLEASE NOTE:
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance.
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