Join the team redefining how the world experiences design.Where and how you can workOur flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you're near one), at home or a bit of both, it's up to you.What you'd be doing in this roleAs Canva scales, change continues to be part of our DNA. This role is focused on:Building efficient and reusable front end abstractions and systemsWorking closely with stakeholders and designers to create world-class support experiencesCollaborating within and across teams to create holistic solutionsIdentifying and improving practices and methodologies for front end engineeringFinding opportunities for cross-team collaboration to work on new ideas and improvementsEmpowering and mentoring other engineersYou'll be taking ownership of a domain that is rapidly growing in scale, capturing customer feedback, harnessing user research, creating and sharing insights with teams across Canva, and closing the loop with users when their issues have been solved.You will also work closely with other team members building solutions that help users get back to designing quickly by self-solving their issues and, if needed, handing them over to support agents smoothly.You will get hands-on experience writing reusable code and technical documentation to build intuitive user and staff-facing experiences.You will lead and contribute to projects, discover opportunities, and drive experiments. This is an exciting opportunity for an experienced engineer who knows how to communicate well and design systems and components that balance simplicity and flexibility.You're probably a match ifYou're at home working in our core technology environment - HTML, CSS, JavaScript, TypeScript, React, MobX (or other state management libraries) and back-end technology (e.g. Node or Java)You have the ability to write performant, reusable code for UI components, including appropriate testingYou enjoy working collaboratively with team members, communicating effectively, and taking ownership of projects and outcomesYou've perfected the balance between big-picture thinking and nailing the detailsYou're excited by the opportunity to contribute to a rapidly growing and critical function of Canva and improve the help experience for millions of people around the worldAbout the teamThe User Help Experience group wants your help to empower every user to instantly solve their issue or answer their question as we scale our way to support 1 billion users. The Support Profile & Pathways team delivers an exceptional customer experience by building innovative self-help tools, creating streamlined user experiences, developing scalable systems, capturing and sharing customer insights, and working closely with the AI Assistant and Help Center teams.Collaborating closely with peers across disciplines including data, ML/AI, product, and design to problem-solve and iteratively improve experiences.What's in it for you?Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity, and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.Equity packages - we want our success to be yours tooInclusive parental leave policy that supports all parents & carersAn annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & moreFlexible leave options that empower you to be a force for good, take time to recharge and support you personallyCheck out lifeatcanva.com for more info.Please note that interviews are conducted virtually.
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