Front Office & Guest Services (Hospitality & Tourism)
When you join EVT, you are joining one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities, and Travel businesses that always feel local and authentic.
At EVT, we aim to make a positive impact on our people, communities, and environment every day.
About Ode Hotels
Ode Hotels are stories to stay in. The kind of places that are part of something bigger. They beckon you to read between their lines, preserving community and culture, and leaving guests wanting to come back.
About Harbour Rocks Hotel
Seamlessly blending heritage-listed charm with contemporary design, Harbour Rocks Hotel offers 5-star luxury in the heart of The Rocks precinct.
Join our team and play a pivotal role in crafting unforgettable guest experiences.
About The Role
As our part-time Front Office Supervisor, you'll bring warmth, creativity, and passion to our front desk, curating an experience that's as gracious as our hotel. You will be a welcoming face from check-in to farewell, setting the stage for an unforgettable stay.
Your key responsibilities will include:
Greet guests with genuine warmth, guiding them through check-in and check-out with seamless hospitality.
Understand our guests' needs, ensuring each stay is comfortable, memorable, and uniquely tailored to them.
Assist guests by delivering luggage to their rooms, ensuring their arrival feels seamless, personal, and special.
Lead the daily flow of the front desk, creating a smooth and welcoming environment.
Be confident and proficient with all front and back-office equipment, systems, and programs.
Respond to guests' emails, calls, and inquiries warmly and professionally.
Well versed in WH&S policies and procedures, ensuring a safe and welcoming environment.
Assist other departments when possible.
Skills & Experience
Previous experience in a 5-star hotel setting with a dedication to exceptional hospitality.
Driven by a passion to exceed guest expectations.
Exceptional communication and interpersonal skills.
Flexible, reliable, and solution-focused.
Polished appearance and a warm smile.
A current Responsible Service of Alcohol (RSA).
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