Front Office & Guest Services (Hospitality & Tourism)
Enjoy Access to Accor Hotels Global Staff Benefits
Located in the heart of Melbourne CBD, Mantra on Little Bourke, offers a mix of self-contained executive studios, one and two bedroom apartments as well as quality craft brews, wines and gastropub style food at Alibi Kitchen and Bar.
Purpose
As the Front Office Supervisor, your responsibility is to craft unforgettable experiences throughout the guest journey, from check-in to check-out. Your leadership will inspire and guide your Front Office team, ensuring the hotel operates seamlessly.
Primary Responsibilities
Take the helm and guide the front office's day-to-day operations with expertise.
Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere.
Collaborate with guests, extending a helping hand to find solutions for any challenges that may arise.
Contribute to roster planning and preparation.
Embrace authenticity and let your unique self-shine in every shift.
Skills and Experience
A background in Hotel Operations, ideal for someone eager to take the next stride towards a leadership position.
Proficiency in using reservation and property management systems is a plus.
Ability to multitask and thrive under pressure, fuelled by epic organisational and time management skills.
Masterful in the art of communication, both written and spoken.
Capable of embracing a flexible rotating schedule, including nights, weekends, and public holidays.
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours. We invite you to APPLY NOW.
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