ibis Bristol Centre, Bristol, United Kingdom
REF46255M
Europe and North Africa
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Job Description We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at Ibis Bristol Centre.
Responsibilities and Essential Job Functions Supervisory Role:
Oversee the team and ensure a smooth process.
Train and induct all new staff to agreed standards.
Receive feedback from guests and ensure quick and effective handling of issues.
Deal with complex inquiries and complaints from clients relating to reception functions.
Manage daily issues that may arise within the team.
Participate in monthly team meetings.
Communicate effectively with other team members.
Reception Duties:
Extend a warm, efficient welcome for customers.
Check in and check out of guests using the Information Technology system installed at the hotel.
Respond to phone calls and occasionally take bookings.
Collaborate closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs.
Room guests and describe room features.
Create cash register and perform daily closing.
Control invoices and handle credit.
Answer and fulfill all wishes and inquiries of the guests.
Epitomize the Heartists spirit in interactions with customers.
Assist the Food and Beverage Department when required.
Health / Safety of People / Environment:
Supervise the cleanliness of the workplace and the proper functioning of the equipment.
Know and follow procedures in the event of a fire evacuation.
Know and apply the sustainable development program policy.
Ensure compliance with service, quality, and hygiene standards.
Apply safety rules in customer reception, particularly for customers with disabilities.
Additional Information Discounted hotel stays across the world with Heartist AccorHotels Card.
Cycle to Work Scheme.
Staff Uniforms Provided.
Free Staff Car Park.
Meal provided whilst on duty.
Double time bank holiday pay.
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