Company Location: Oaks Brisbane on Margaret SuitesCompany DescriptionMinor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.Job DescriptionHourly Rate: $36.09 per hour plus superExcellent Career Opportunity – Global Company, Extensive Growth Aspirations50% discounts on accommodation across all Minor Hotel brands in ANZ, Global discounts & Birthday leave!Due to an internal promotion, we are excited to offer an excellent opportunity for an experienced customer service professional to join our team as a Front Office Supervisor at our Oaks Brisbane on Margaret Suites property. This is a full-time role with exceptional benefits and the chance to work with a passionate and talented team.About the Role:Leading and supporting the front office team to provide a warm, welcoming environment and memorable experiences for our guestsActing as a role model for service excellence, sharing your knowledge and continually motivating the teamOverseeing daily front office operations to ensure tasks are completed accurately and efficientlyManaging guest arrivals and departures with a focus on smooth, positive experiencesAddressing and resolving guest concerns in a timely and professional mannerIf you are passionate about delivering outstanding service and have the experience and dedication to thrive in a dynamic team, we'd love to hear from you!QualificationsProven supervisory experience in a hotel or resort front office environmentStrong background in hospitality, with extensive experience in hotel or resort operationsExceptional customer service skills, accompanied by a consistently positive attitudeExcellent time management skills, with the ability to prioritize effectively in a fast-paced environmentProfessional presentation and demeanorFlexibility and availability to work weekends when requiredAdditional InformationJoin our positive and vibrant team and be rewarded with these team benefits:50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand20% team member's friend and family discount on accommodation across all Minor Hotel brands in Australia and New ZealandAdditional paid leave including Birthday and Study leave.Educational Financial support may be available to those who undertake development relevant to the company's business requirements.Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership *eligibility does apply.Discount savings and cash back from over 400 popular retailers in Australia and New ZealandEntertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)Discount on Furniture50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globeWellbeing programs with Uprise (EAP)Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consultsLaundry allowance for some roles*Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best workplace culture.Currently, we are only accepting applications from candidates who have working rights within Australia or New Zealand.
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