Hotel Brand: Holiday Inn
Location: Australia, Western Australia, Perth
Hotel: West Perth (PERPW), 1309 Hay St, West Perth, 6005
Every day is different, but you'll mostly be: Kicking off truly memorable guest experience with the warmest of welcomes. Leading the way – managing guest experiences, team performance and hotel operations. Coaching, mentoring, onboarding and training of team members. Assist when required, with preparing department rosters. Ensure team member timecards and schedules are maintained and updated on a daily basis. Be responsible for opening and closing duties to ensure correct cashiering procedures are followed in accordance with hotel standards. Inspiring and motivating the team to achieve monthly targets. Ensuring all team members provide our guests and each other with exceptional customer service throughout all guest touch points. Championing guest loyalty- You will acknowledge IHG One Rewards members and returning guests, while encouraging the same behaviours throughout the Front Office team. Taking, managing, and receiving payments for guest bookings. You will assist in maintaining procedures for security of monies, transactions, and guest security. Making the check-in and check-out process feel swift and seamless while having authentic conversations with guests to resolve issues, queries or concerns. Staying one step of our guests' needs to anticipate requests and offer tailored recommendations. Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations. What we need from you: A qualification in Hospitality Management or similar is highly regarded. Minimum of 1 year experience in a Front Office position. Experience leading a team is not a requirement however highly regarded. Experience with Property Management System, Opera or similar. Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to. Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories. Availability to work a rotating roster, mornings, evenings and shifts on weekends and Public Holidays. Fluency in the local language - extra language skills would be great, but not essential.
Applicants must have unrestricted Australian working rights. What you can expect from us: We give our people everything they need to succeed including a range of benefits designed to help you live your best work life – including free duty meals, a full uniform, impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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