Novotel Abu Dhabi Al Bustan, Abu Dhabi, United Arab Emirates
REF47333U
Front Office - Shift Leader MEA SPAC
Company Description
Why work for Accor?
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Job Description
Manage and supervise all tasks of his/her staff to ensure optimal guest satisfaction. Greet all guests in a friendly and helpful manner and attempt to learn and use guest's name at every opportunity. Register and room all arrivals according to established procedures. Perform check-in, check-out, and room change procedures and ensure all data are entered completely into the hotel systems. Maintain cashier float and ensure accurate daily report of all money received. Cash hotel guests' personal and travelers checks and assist with currency exchange. Keep abreast of all modifications to accounting policies and procedures. Knowledgeable of all special promotion procedures for programs such as Seasonal Packages and Loyalty programs. Attend to guest's complaints, inquiries, and requests in a timely and courteous manner. Perform the audit balances and prepare all works for audit in an orderly fashion. Maintain comprehensive knowledge of standard reservation procedures. Maintain exemplary department standards of behavior, appearance, and attitude. Ensure that the front desk work area is kept clean and in an orderly state at all times. Conduct shift briefings to communicate hotel activities and operational requirements. Qualifications
University Degree in Hotel Management and/or Minimum 2 years in a similar role.
Additional Information
Employee benefit card offering discounted rates at Accor worldwide. Learning programs through our Academies. Opportunity to develop your talent and grow within your property and across the world. Discover a world where life pulses with passion.
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