The Vintage Holiday Houses are seeking a Front Office Receptionist for our luxury holiday accommodation business in the heart of the Hunter Valley, Pokolbin NSW. We have both part-time and full-time positions available, offering flexible hours and a friendly work environment. As a Front Office Receptionist, you will be the first point of contact for our guests, ensuring they have a memorable and enjoyable stay with us.
What you'll be doing Warmly greeting and checking-in/out guests upon arrival and departureHandling guest inquiries and requests in a professional and courteous mannerAnswering and directing incoming phone calls and emailsProcessing payments and managing guest accountsMaintaining the cleanliness and presentation of the front office areaAssisting with other administrative duties as requiredWhat we're looking for Previous experience in a front office or customer service role, ideally in the hospitality industryExcellent communication and interpersonal skills, with a friendly and professional demeanourStrong problem-solving and conflict resolution abilitiesExcellent time management and multitasking skillsProficiency in using hospitality software and point-of-sale systemsA passion for providing exceptional customer serviceWhat we offer At The Vintage Holiday Houses, we are committed to creating a positive work environment that values our employees. We offer:
Competitive remuneration and regular performance reviewsOpportunities for career development and progressionFlexible work arrangements to support work-life balance (mostly weekdays)Ongoing support and trainingIf you are ready to join a dynamic and growing team in the heart of the Hunter Valley, we encourage you to apply now.
About us The Vintage Holiday Houses is a leading provider of luxury holiday accommodation in the Pokolbin region of the Hunter Valley, New South Wales. Our meticulously designed properties offer guests a unique and unforgettable experience, surrounded by the region's renowned wineries, restaurants, and natural beauty. We are committed to delivering exceptional service and creating lasting memories for our guests.
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