Front Office Receptionist - Lake Hume VICPay: Competitive
Location: Hume City, VIC
Employment Type: Temporary
Job DescriptionAbout Us: G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts, and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey. Nestled in the heart of Victoria's picturesque countryside, Discovery Parks Lake Hume, VIC offers guests a great range of accommodation such as well-appointed cabins, spacious caravan sites, or camping areas. The large busy park has excellent facilities which see our guests regularly returning.
The Role: We are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:
Providing a high standard of customer serviceProcessing guest check-ins and outsAccurately using the park booking system to make reservations and manage accountsCoordinating with the Housekeeping team to track readiness of accommodationSupplying guests with information regarding property and local areas of interestCompleting the day-to-day office administrationMaintaining excellent relationships with the park teams, residents, and guestsWhat We Look For: To be successful in this role you will have:
Previous Front Office experience within the hospitality industryA passion for delivering exceptional guest experienceProficient computer skills, including knowledge of RMS or comparable Reservation Booking SystemExcellent communication and interpersonal skillsAbility to handle cash transactions accuratelyStrong organizational skills and attention to detailAn enthusiastic and positive attitudeFlexibility to work weekends, public holidays, and evenings as neededA current driver's license essentialBenefits to You:
Discounted accommodation at over 300 G'day Group holiday parks nationallyDiscounts with our G'day Rewards PartnersService recognition awardsAccess to Employee Assistance ProgramInternal promotions and opportunitiesHow to Apply: Are you an enthusiastic and customer-oriented individual looking for a dynamic role in the hospitality industry? APPLY NOW!
Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state may be required. This role may involve extensive manual handling tasks including lifting up to 20kg, kneeling and squatting, as well as handling chemicals and utilizing machinery.
The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision-making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful, and inclusive workplace, giving back to the communities we operate in, and protecting our environment.
About the CompanyDiscovery Parks have caravan parks and cabin accommodation across Australia. If you want beachfront accommodation, a national park hideaway, or to take the family on an affordable snow holiday, Discovery Parks will have the holiday park of your dreams.
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