Gold Coast | RACV Royal Pines Resort Part-time | min 30 hours week Competitive Salary + Penalties + Super | Discounts on RACV products & resorts Great Things Start Here Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for drivers, and a cleaner energy future.?
At RACV Royal Pines Resort, a short drive from Surfers Paradise set on a championship golf course with spacious rooms and authentic culinary experiences,?enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
About the Opportunity An exciting opportunity has become available for a Front Office Receptionist, to join our team and welcome guests with a warm and friendly smile. In this service driven role, you'll be the face and first point of contact for guests at RACV Royal Pines Resort. You'll be on your feet, interacting with guests in a professional manner, to deliver exceptional customer service and a great experience. You'll be motivated and hardworking with the "can do attitude", which will see you thrive in the role.
Full availability and flexibility to work a rotating roster between 7am-11pm, weekdays, evenings weekends & public holidays.
This could be just the right role for you? Reporting to the Duty Manager, your key responsibilities for the role include:?
Guest check in and check outs and accommodation reservations for leisure travellers and large conference groups
Process payments & maintaining records
Answering incoming calls, general enquiries & assisting guests with their requests
Provide information to guests about accommodation, rates and amenities
Cross sell & upsell products & services
Communicate & collaborate with other departments such as restaurant reservations, concierge, housekeeping, security, maintenance, spa & golf
What you'll need to be successful Experience in front office reception in 4-5 star hotel/resort environment
Experience in PMS, Opera preferred
A professional face-to-face and telephone manner, active listening, strong interpersonal and verbal & written communication skills
Excellent administration & MS Office application skills
Attention to detail, ability to problem solve, be organised and possess efficient time management skills
Be friendly, confident, self-motivated and enthusiastic with a positive attitude
Work well under pressure, in a team environment and with diverse groups of people
Excellent personal presentation
We are Offering Permanent Part-time + Penalties for evenings, weekends & public holidays
Discounts on RACV products & resorts
Employee of the month awards & recognition
Uniform
Complimentary parking
The RACV difference Be part of a team who cares. Back your ambition and find a new career with RACV.?
Application process You can learn more about the RACV at https://careers.racv.com.au/
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business.
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