About Us G'day Group comprises leading Australian tourism brands in Discovery Parks, Resorts and the loyalty program G'day Rewards. Employing more than 2000 people Australia-wide, G'day Group has the largest park network in the country, offering an amazing customer journey.
Discovery Parks, Fraser Street in Hervey Bay is located a short stroll to the ocean. This subtropical 8 acre property offers Deluxe safari tents, a range of deluxe and superior cabins, powered and ensuite caravan sites.
The Role DutiesWe are seeking a Front Office Receptionist to be the welcoming face of our park. Your duties include but are not limited to:
Providing a high standard of customer serviceProcessing guest check-ins and outsAccurately using the park booking system to make reservations and manage accountsParticipate in & coordinate Kids Club and events/activities held in parkCoordinate with the Housekeeping team to track readiness of accommodationSupply guests information regarding property and local areas of interestCompleting the day-to-day office administrationMaintain excellent relationships with the park teams, residents and guestsWhat We Look ForTo be successful in this role you will have:
Previous Front Office experience within the hospitality industryPassionate about delivering exceptional Guest experienceProficient computer skills, including knowledge of RMS or comparable Reservation Booking SystemDemonstrable ability to have fun with all age groups (children through to the elderly)Excellent communication and interpersonal skills.Ability to handle cash transactions accurately.Strong organizational skills and attention to detail.Enthusiastic and positive attitude.Flexibility to work weekends, public holidays, and evenings as needed.Current drivers licence & blue card essential.Benefits to You Discounted accommodation at over 300 G'day Group holiday parks nationally.Discounts with our G'day Rewards PartnersService recognition awardsAccess to Employee Assistance ProgramInternal promotions and opportunitiesHow To ApplyAre you an enthusiastic and customer-oriented individual looking for a dynamic role in the hospitality industry? APPLY NOW!
Before receiving a job offer, candidates must consent to a Federal Police Clearance. Additionally, a valid Working with Children's Check specific to the state may be required.
This role may involve extensive manual handling tasks including lifting up to 20kg kneeling and squatting, as well as handling chemicals and utilising machinery. The G'day Group acknowledges the increasing global expectation to demonstrate our approach to Environmental, Social and Governance (ESG) risk factors and sustainability in our daily operations and ongoing decision making. Our five-year ESG strategy is evolving to ensure we are committed to fostering a safe, respectful and inclusive workplace, giving back to the communities we operate in, and protecting our environment.
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