Job Schedule: Temps CompletJob type: CDIBrands: FAIRMONTLocation: Fairmont Banff Springs, Banff, Canada
Reference: REF36654S
Front Office Reception AgentRegion: Luxury & Lifestyle
Company Description: Join the team at Fairmont Banff Springs. Set in one of Western Canada's most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description: First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!
Job Duties Include: Consistently offer professional, friendly and engaging serviceGreet, check-in/check-out and settle guest accounts while ensuring all service standards are followedDocument all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfactionAssist guests regarding hotel facilities in an informative and helpful wayRespond to each Guest who approaches the Reception DeskDrive rate through up-selling room brandsFollow departmental and hotel policies, procedures, service and safety standardsOther duties as assignedYour Skills & Qualifications: Ability and willingness to work a variety of shift work, including evenings/weekends/early morning/overnightsPrevious experience in Front Desk or customer service an assetPrevious Property Management System (PMS) experience an assetProficient in the English language (verbal & written), second language an assetMust display strong communication, analytical, organizational and administrative skills to be able to deal with multiple priorities simultaneouslyStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional Information: Subsidized staff accommodation provided on-site for full time status employeesOne complimentary meal per shift in our staff cafeteriaEmployee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wideVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: At Fairmont Banff Springs, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:
APPLY TODAY: For more information on working and living at Fairmont Banff Springs, please visit www.banffspringsjobs.com.
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