Front Office & Guest Services (Hospitality & Tourism)Are you passionate about delivering exceptional guest experiences in a breathtaking natural setting? Join our team at Cradle Mountain Lodge as a Front Office Manager and become part of one of Australia's iconic wilderness escapes. Located in the stunning World Heritage-listed Cradle Mountain-Lake St Clair National Park, our lodge offers guests a unique blend of luxury, warmth, and adventure.In this pivotal role, you will assist the Hotel Operations Manager in managing daily operations, leading our dedicated Front Office Team, and ensuring that our guests receive outstanding service at all times. If you thrive in a dynamic environment and are committed to excellence, we want to hear from you!Key Responsibilities:Assist in the daily management of the Front Office, ensuring all company policies and procedures are understood and followed by Team Members.Communicate new or updated information regarding policies, rates, and general property details effectively.Conduct departmental meetings to enhance guest service standards and attend or prepare for meetings as needed by Senior Management.Lead by example, providing passionate, knowledgeable, and friendly service to both internal and external guests.Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features.Address guest inquiries and complaints with professionalism, providing accurate information about property facilities.Supervise the reservation area to maximise yield and ensure all daily revenue is accurately accounted for.Assist in preparing Team Member rosters and participate in recruitment and selection processes as necessary.Conduct Performance Development Appraisals and organise skills training for Team Members.Foster an open communication environment between departments and ensure thorough handovers for seamless service continuity.Works operationally in the Front Office when required.About You:Formal qualifications in hospitality or business management are advantageous, alongside relevant tertiary qualifications.Essential previous experience with hotel property management systems; experience with Opera is a plus.Prior front office experience in a similar accommodation facility.Proven ability to manage and train a diverse team, including experience in staff rostering.Flexibility to work on a rotating roster including weekends and public holidays.Confident in creating rosters and adhering to wage control.Confident interpreting and generating reports as well as reviewing daily occupancies to ensure smooth operations.Why Join Us?At Peppers Cradle Mountain Lodge, you will be part of a dedicated team committed to providing memorable experiences in a stunning natural environment. We offer opportunities for professional growth, a supportive workplace culture, and the chance to work in one of Australia's most iconic locations. Subsided accommodation & meals available onsite.If you are a hospitality professional with a passion for excellence, we would love to hear from you!
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