Company Description
Are you a people-person with a passion for delivering top-notch guest experiences? Ready to lead a high-energy team in a dynamic hotel environment?
Step into a role that combines leadership, creativity, and the thrill of hospitality! Join our dynamic team as Front Office Manager at the Ibis Styles Sydney Central.
Who We Are :
Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries.
We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
Job Description
Be part of the excitement of the Accor family, with limitless career opportunities and incredible benefits.
This is a great opportunity for a strong Assistant Manager to take the next step in their career.
As our next Front Office Manager reporting directly to the General Manager, you will :
Lead the Front Office Team to deliver peak moments to our guests
Create welcoming places and memorable experiences not only for our guests but also for your team
Provide excellent customer service and resolve guest issues in a timely and professional manner
Empower our team to always go the extra mile for our guests
Coach and mentor Guest Service Agents and Assistant Manager to grow their careers
Monitor and report on key performance metrics to identify areas for improvement
Participate in the development and implementation of front office policies and procedures
Work closely with the General Manager on projects, reports and initiatives in the hotel and with the whole hotel team
Take on duties outside of the traditional FOM role to grow your skill set and be the right hand to the General Manager.
Your experience and skills include :
Previous leadership role in a small to medium size property
Roster and Revenue Management preferred
Understanding of hotel property management systems
Conflict resolution and negotiation skills
Flexibility to work across morning and afternoon shifts on a rotating roster
Ability to train and mentor the team
RSA and First Aid Certificate or willingness to obtain prior to commencement
What's in it for you
An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
Work alongside passionate industry professionals
Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Our commitment to Diversity & Inclusion :
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you.
If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
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