Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge inaward-winning restaurants, memorable meeting and event spaces, The Beauty Room, wellness centre, water salon and our own private marina.
About the role We are seeking a truly passionate industry professional who wishes to join a vibrant and energetic team in the crucial role of Front Office Manager. Reporting to the General Manager this role will oversee the daily operation of our Front Office team. You'll work closely with the Front Office team to provide the highest level of customer service and to improve and train Front Office standards.
You will be responsible for the following:
Providing 5-star guest service as a hands-on, operational leaderEngaging, inspiring and effectively managing your teamand their training needsManaging guest enquiries, requests and conducting follow ups to ensure a personalised guest experienceIdentifying and resolving problems efficiently as required and implementing changes to prevent recurrenceEffective departmental rostering and timesheet managementEnsuring departmental compliance with health and safety regulationsAbout you Previous Front Office management experience within a luxury hotel environmentExceptional communication and leadership skillsExcellent guest relations, problem solving, decision making and time management skillsHighly developed organizational skills and the ability to thrive under pressureEnergy and passion for the Hospitality IndustryConfident communicator with the talent to build strong relationships with internal and external stakeholdersAbility and enthusiasm to assist other hotel departments to ensure total guest satisfactionExceptional written and verbal communication skillsHigh level of proficiency in MS Office suiteExcellent time management skills with strong attention to detailProven ability in OPERA or RMS property management systemIf you are enthusiastic about delivering an experience that consistently surprises and delights our guests, please apply now.
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