Location: Sea World Resort, Main Beach, Gold Coast
Attractions / Hospitality / Marketing / Tourism
About the role:
A wonderful opportunity for a passionate Guest Centric professional to join us as Front Office Manager at Sea World Resort – Australia's Most loved Family Resort to lead Reception, Concierge and manage the Kids Zone at a very busy 403 rooms Resort.
To perform in this position, you need to be a self-driven people person, with a keen interest in constantly improving the guest journey and growing your team members. As a Head of the Department, you will lead an empowered team and have full autonomy over managing this space.
As Front Office Manager you will report to the Head of Guest Experience & Rooms Division and your key responsibilities will be:
Departmental Supervision: Supervise, co-ordinate and ensure the smooth operation of the Front Office department which includes Reception, Concierge, Night Audit, and Kids Zone.People Management: Manage and coordinate the Front Office Team including resource planning, recruitment, training, and performance reviews.Guest Experience Management: From service delivery through to service recovery and guest escalations you will maintain a harmonious and strong relationship with guests and colleagues.Communication: You will ensure effective interaction and communication with all applicable departments, department heads & senior management.Business Management: Adhere to a given budget, report on productivity, expenditures and submit end of month reports including analysis of various projects.Skills and Experience:
• Previous experience as a Front Office Manager within a busy hotel preferred
• Opera PMS experience preferred
• Excellent communication and customer service skills
Benefits:
• Unlimited free entry to our theme parks
• Accommodation, Food & beverage and retail discounts
• Unique team member events
• Opportunity for professional development
About the company:
Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet 'n' Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic environment whilst 'Creating joy and memories that last lifetimes!'
Applications close: 28 Sep 2022 E. Australia Standard Time
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