Front Office Manager (168963)

Requisition ID 168963 - Posted - Australia - Shangri-La The Marina, Cairns - Rooms - Permanent Global brand with opportunity for growth and progression Discounts and benefits including staff meals, discounted parking and more Competitive Salary and bonus structureAt Shangri-La, The Marina, Cairns, we have an excellent opportunity for an
experienced Front Office Manager to lead our team within the Front Office Department.
The Hotel
Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina
and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues and
extensive food and beverage facilities, the hotel is part of a leading international
company with more than 100 hotels and resorts worldwide.
The Role As the Front Office Manager, you will lead departmental operations to uphold exemplary standards and surpass customer expectations. We are seeking a leader dedicated to cultivating and empowering our Front Office Team, fostering strong cross-departmental relationships, and nurturing a positive work culture. Collaborating closely with Senior Management, you will ensure alignment with the hotel's short and long-term objectives, while consistently delivering unparalleled guest satisfaction.
The successful candidate will possess:
Extensive experience using Opera PMS is essentialProven experience within a Front Office Manager roleExtensive hotel Front Office experienceProven leadership abilities in team training and motivationA track record of enhancing customer service aligned with the Shangri-La BrandExceptional communication skills, both verbal and writtenA knack for anticipating and exceeding guest needsStrategic and tactical thinking Exceptional telephone technique with exceptional communication skillsImpeccable grooming and presentationWhat's in it for you:  A competitive salary and management bonus schemeExcellent staff benefits; Discounted car parking, generous Accommodation
benefits and F&B discounts across the group Duty meals provided in fully staffed and maintained staff canteenFive-star hotel in CBD location on the Cairns waterfrontShangri-La Academy offering lifelong development programsOther Staff discounts, offers and more!Only candidate with full working rights within Australia will be considered. 
If you meet the aforementioned prerequisites, please submit your resume along with a cover letter.
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