Front Office & Guest Services (Hospitality & Tourism)When you join EVT, you are joining one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we're the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.About QT….A collection of 11 hotels and resorts spanning Australia, New Zealand and Singapore, each QT is linked by our signature service, commitment to quirk and daring way of doing things, well… differently.Though you'll definitely spot the resemblance of extraordinary, each property is a unique reflection of its locale – bringing to life an eclectic mix of art, culture, events and dining beating away in the heart of each city.And our people? With personalities as unique as each QT, individuality is more than encouraged. We subscribe to EVT's Elevate ethos, so if you're a born Daymaker, you could be the next QTie we welcome into the fold… What will you bring to the party (we mean, workplace)?Seeking sunshine in human form. Unleash your hospitality on QT Gold Coast's chic beachside scene. Reimagined with refreshed guest rooms and qtQT cabins, plus signature dining at The Spring, Bazaar, Stingray Lounge, Yamagen and more – chase endless opportunities in our sprawling designer playground.About the roleWe are seeking a talented, vibrant and dynamic QT Front Office Duty Manager, that will bring individuality, creativity and passion into turning the ordinary into extraordinary.Ensuring our guest's needs are exceededManaging the day to day operations of the hotelCustomer service duties including check ins, check outs and managing any guest enquiries.Ensure policies, procedures, rates and general hotel information are communicated to the team.Be proficient in all front and back office equipment/ systems / programs.Cash handling, electronic payments and responding to email / enquiries.Ensuring the health, safety and well-being of all guests during your shiftImplement training programs for all front office employees, conduct new employee inductions/on boarding and skills training.What We Can Give In Return….At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot.50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more.$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.Awesome winter and summer savings and discounts at Thredbo.Rapid career growth opportunities through our EVT network.Local community involvement, volunteering and charitable giving.Strategic focus on sustainable design, sustainable practices & procurement and transparency and reporting.Australia and NZ's largest and most diverse experiences company.If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts at EVT Careers.How do your skills match this job?Your application will include the following questions:Do you have customer service experience?Which of the following statements best describes your right to work in Australia?How many years' experience do you have as a Front Office Duty Manager?Which of the following First Aid accreditations do you currently hold?What does QT stand for? It stands for a place with people at its heart. A unique luxury experience. A true love of service and a commitment to caring. But it stands for something much more important and a bit less serious than that too.QT stands for you. And for her. And for that gentleman over there. Not only our guests, but all of us, for each and every member of our teams and communities. Each person who walks through the door of one of our nine locations, to work, to dine, to dance, to stay, should be celebrated for the precious, rare and unique individual they are. That's what we stand for. Originality. Individuality. Authenticity.And we give you the chance to work alongside and learn from the best in the business. We nurture and develop people to become the most them they can possibly be.As part of the Australian-owned Event Hospitality & Entertainment group, we're a reliable, accountable employer and a loved place to work. The experience of creating over 125 destinations has taught us how to take care of people across some of Australia and New Zealand's most loved brands including QT, Rydges Hotels & Resorts, Atura Hotels, Event Cinemas, Moonlight Cinemas, Greater Union & BCC Cinemas, GU Film House, Cine Star, Thredbo Alpine Village & Resort, the State Theatre and more.Our value rests on our people, and we value the contribution every individual makes.
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