At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home.
We inspire them to explore and discover different perspectives, so each one can create new stories of their own.
Set in the food mecca that is Adelaide Central Markets, this hotel is for locals and visitors alike.
The first Hotel Indigo launched in Australia, Hotel Indigo Adelaide Markets comprises 145 guest rooms, a lively restaurant - Market & Meander, and the iconic rooftop bar - Merrymaker, with panoramic views of Adelaide.
The moment a guest steps into our hotel, they walk into a genuinely memorable experience.
As Duty Manager, you are a leader.
You will be the person that guests rely on to handle transactions, offer thoughtful neighborhood insights, and anticipate every detail to make our guests feel right at home and ignite their curiosity.
Reporting to the Rooms Division Manager, you will lead and oversee all aspects of Front Office operations on shift to deliver a unique guest experience that brings the Hotel Indigo brand to life.
A little taste of your day-to-dayEvery day is different at IHG, but you'll mostly be:
Leading the way – managing guest experiences, monitoring team performance, and ensuring smooth operations while on shift.Prioritizing workload and ensuring the team delivers authentic, memorable experiences.A neighborhood host - knowing what's happening in the neighborhood and the hotel; keeping up to date with events, activations, and hotel information.Having authentic conversations with guests to resolve issues, queries, or concerns.Driving the performance of key metrics that have a positive impact on guest experiences, problem handling, and guest loyalty.Promoting teamwork and quality service through daily communication and coordination with other departments.Flexing your product knowledge of room categories, rates, packages, and promotions to demonstrate value to our guests.Conducting routine inspections of the hotel public areas and taking immediate actions to correct any deficiencies.Taking the lead and being the first responder in any critical emergency situations.What we need from youAt Hotel Indigo, we look for people who are energetic, approachable, and cultured with a sense of fun; always curious to discover more and share thoughtful suggestions with our guests.
A passion for Adelaide and our local region is what sets us apart from the rest!
You will also have some key skills:
Experience in hotel Front Office/Rooms division, with previous leadership experience.Excellent communication, problem-solving, reasoning, and motivational skills.Working knowledge of hotel property management system Opera is beneficial.Resilience, with the proven ability to manage a crisis.Full driver's licence and the confidence to drive and park cars.It's a physical role and you'll be on your feet most of the day, so attention to safe manual handling is a must; including occasional lifting/pushing/pulling of heavy items, and you may need to bend and kneel to complete some activities.Flexibility - Available to work a rotating roster; weekends, nights, mornings, and holidays are all part of the job.Compliance - accredited Responsible Service of Alcohol, Food Safety Certificate, South Australian Responsible Persons Badge, and First Aid Certificate are required to perform the role and must be maintained.Must meet the legal requirement to work in Australia without limitations or restrictions.What you can expect from usLet's #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:
Paid birthday leave.Hotel perks like accommodation and F&B discounts.Access to our discount retail platform that makes your pay go even further.Enhanced parental leave.Proactive paid wellbeing days and flexible work options.Your career journey will be supported through our lifelong development program.IHG Career Milestone celebrations.Transfer of entitlements as you move and grow with IHG.We are proud to be IHG and we know you will be too.
Visit IHG Careers to find out more about us.
Follow us on Instagram and Facebook - @hotelindigoadelaidemarkets.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
We'll never know unless you hit the 'Apply' button.
Start your journey with us today.
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