Front Office Duty Manager Location: Adelaide, South Australia Join the Front Office Team at Stamford Grand Adelaide About Stamford Hotels and Resorts Stamford Hotels and Resorts, a part of the Stamford Group, manages the Group's portfolio of luxury premium hotels located in Australia.
The hotel portfolio consists of nearly 1800 rooms and over 1000 employees.
In addition to the hotels, the Stamford Group owns a portfolio of premium commercial office properties internationally and is involved in the development of high-end luxury residential units in Australia.
At Stamford Hotels and Resorts, we understand that our people are our greatest asset.
We strive to retain, develop and reward passionate and success-orientated professionals at all levels.
In our pursuit for excellence, we encourage entrepreneurial thinking, challenge the status quo and inculcate a sense of ownership while fostering an environment of transparency, collaboration, respect and integrity among our employees, business partners and the larger community.
About the Role Reporting to the Front Office Manager, we seek a welcoming and friendly professional who has the ability to welcome all guests to our Hotel with a warm and engaging smile.
As our first impression maker we seek a professional leader with a service driven passion for excellence, who understand what "going the extra mile" means, whether its upselling one of our 220 luxury rooms to suites or to a magnificent ocean view, or introducing our bustling Horizons Lounge, or our delightful Promenade Restaurant.
Our beach front Grand Bar is another one of our inhouse offerings.
We embrace to create an eat, sleep and relaxed atmosphere of sophistication or fun, for all guest to enjoy their unique experience.
Core Functions of your role The role coordinates to oversee the running of the Hotel in the absence of senior management, supporting the Front Office Manager and team, monitoring Hotel security and maximising the profitability of venue areas.
Oversee all departmental objectives, work schedules, budgets, policies, and procedures Monitor grooming standards, and performance of the team, further develop a teamworking culture Conduct regular departmental meetings/briefings for team development to ensure staff remain up to date with policies, SOP's and daily objectives Ensure smooth coordination of group arrivals and ensure preparations are made for VIPs and return guests, this includes our Airline Crew Provide clear concise communication to all departments and stakeholders within the Hotel Effectively and efficiently assist to resolve guests concerns and all discrepancies, including incidents in a timely manner Lead by example and provide exceptional genuine service during every guest encounter Drive incentive programs to maximise revenue When required assist with concierge duties by relocating guest Manage emergency situations and give first response to medical situations Undertake regular security inspections of Hotel premises and surrounds Actively drive in depth handover meetings, handed over to the next senior leader on shift to ensure continuity of service and a resolve Manage staff rosters, tardiness, absences, leave accruals and professionally manage team underperformance About you A qualification in Hospitality Management (desirable) Current RSA, First Aid Certification and a current driver's license Experience as a Fire Warden and First Aid Officer (desirable) Experience as a Duty Manager in a 5-star environment (highly desirable) Experience with hotel booking systems – preferably Opera (desirable) Excellent communication skills (both written & verbal) Excellent problem-solving skills Strong leadership skills with the ability to motivate employees to deliver a high standard of service Commitment with flexibility to work mornings, evenings, weekends and public holidays Have legal requirements to live and work unrestricted in Australia Be able to work full time hours in line with roster requirements to support operations Benefits & Perks Discounted meals and non-alcoholic beverages Supplied meals during allocated rostered shifts Employee Assistance Program Discounted dry-cleaning allowance Career growth opportunities Discounted onsite car parking How to Apply If you have the experience, we'll give you the opportunity.
Please submit a cover letter and resume.
We thank you in advance for taking the time to apply for our exclusive role, please note that only shortlisted candidates will be contacted for an interview.
No recruitment agencies please.
Applications close: 20 January 2025 Stamford Hotels and Resorts is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.
We are committed to non-discrimination on any protected basis, covered under applicable law #sga Apply Now