About the role
We are seeking a talented and organised Reception Manager to join our dental practice in Ballarat, VIC.
As the first point of contact for our patients, you will play a crucial role in ensuring a positive experience from the moment they walk through our doors.
This full-time position is an excellent opportunity to contribute to the smooth running of our practice and support our dentists in delivering exceptional patient care.
Potter Dental is a well-established and respected dental practice in the heart of Ballarat.
With a team of experienced and caring dentists, we are dedicated to providing our patients with the highest quality of dental care.
Our practice is committed to creating a friendly and welcoming environment, where patients feel valued and supported throughout their dental journey.
What you'll be doing
Manage the front desk and handle all reception duties, including scheduling appointments, handling payments, and maintaining accurate patient records
Manage and maintain debtors , recalls and new patient numbers
Liaise with patients to confirm appointments, follow up on treatment, and address any queries or concerns
Assist with the coordination of the practice's daily operations and support the dental team as needed
Contribute to the development and implementation of efficient administrative processes
Maintain the professional appearance and organisation of the reception area
Assisting with the sterilisation of dental instruments on a rare occasion
Greet and welcome patients in a friendly and professional manner
What we're looking for
Previous experience in a similar reception or administrative role, preferably within a healthcare or dental setting
Excellent communication and interpersonal skills, with the ability to interact with patients and the dental team in a friendly and professional manner
Strong organisational and multitasking abilities, with the capacity to work efficiently in a fast-paced environment
Proficient in using computer systems and standard office software , experience in Dental 4 Windows software will be highly regarded
A keen eye for detail and a commitment to maintaining accurate records
A friendly, patient-centric approach and a genuine interest in contributing to the overall patient experience
Experience in the dental field preferred
What we offer
Competitive salary and benefits package
A supportive and collaborative work environment
Free onsite , off street parking
If you're excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.