Summary:At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing efficient service and meaningful experiences.The Front Office Control Clerk is an instrumental role in the Front Office department. They manage the daily operations of the hotel's room inventory, focusing on ensuring that all guests' room requirements are met, optimizing room allocations based on guests' preferences and status, and managing room lists for large groups and events.The Front Office Control Clerk directly monitors the hotel's room occupancy, making adjustments and maximizing room usage, revenue, and upsell opportunities. They assist with the daily operations of the Front Office, including but not limited to:Checking in guests and checking out guestsMonitoring the guest's messaging systemWorking with the guest's requests through the Hyatt's systemProcessing financial reports, group and individual billingTraining new members of the team and organizing re-training sessions for the staffReviewing and responding to related guest's emailsCoordinating and working together with the engineering department on the room maintenance programResolving room conflicts and guest issues related to room assignmentsProviding the Front Office with accurate and timely information regarding room availabilityWorking closely with the housekeeping and engineering department to ensure the rooms are in optimal condition for guestsAttending meetings and providing information to the teamWorking closely with Revenue Management and Sales and Events areasHyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, or a supportive work environment; if you are ready for this challenge, then we are ready for you.We are committed to Inclusion. Being part of Hyatt means always having space to be you. We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities. We constantly strive to reflect the world we care for with teams that achieve and grow together.This is not your typical career opportunity. This is the Hyatt Touch.Qualifications:A true desire to satisfy the needs of others in a fast-paced environment.Refined verbal and written communication skills.Ability to stand for long periods.Experience and a thorough understanding of front-office operations.Strong organizational and multitasking skills.Proficient in hotel systems, Word, Excel, PowerPoint, and others.
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