Peppers Broadbeach, 21 Elizabeth Avenue, Broadbeach, Queensland, Australia Req #3022
Monday, 28 October 2024
Peppers Broadbeach is located in the heart of the Gold Coasts' retail and dining precinct, Broadbeach and within walking distance from the light rail.
The property consists of two towers that include stylishly designed one and two bedroom suites, three bedroom Sky Home and a Sub Penthouse.
Purpose As a Front Office All Rounder, you play a crucial role in assisting our hotel guests from their initial inquiry to check out.
You are the go-to expert for room availability, rates, and the wonderful experiences our hotel offers.
Primary Responsibilities Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers.Be the first point of contact for our guests, addressing inquiries, answering questions, and suggesting local activities.Allocate rooms based on guest preferences, availability, and business demands, ensuring a comfortable and enjoyable stay.Safely and securely handle payment transactions, verifying billing details for accuracy.Suggest room upgrades, offer special amenities, and fulfill specific guest requests to elevate their stay.Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs.Facilitate the resolution of guest complaints, transforming challenges into opportunities.Skills and Experience Customer service-oriented with exceptional communication skills.Previous experience in a similar role in the hospitality industry as GSA, Reservations, or Concierge is preferred.Proficiency in using reservation and property management systems is a plus.Problem-solving skills and the ability to remain calm under pressure.Team player with a positive attitude and willingness to go the extra mile.Capable of embracing a flexible rotating schedule that may include evenings, overnights, weekends, and public holidays.At Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours.
We invite you to APPLY NOW.
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