Front Office Agent

RATE OF PAY: $20.36 per hour plus commissions
LOCATION: Banff, Australia
DUTIES Communicate with the booking, housekeeping, and maintenance departments to ensure prompt responses to guests' needs Make reservations or appointments for guests who want to avail themselves of local entertainment or services Answer guest calls and record details of each conversation for future follow-up Meet and exceed guests' expectations by anticipating the services they might require and suggesting local venues Maintain constant communication with guests in advance of weddings, corporate retreats, and other in-house events to ensure we're prepared for them Report any accidents or injuries to senior management staff immediately BENEFITS Subsidized staff housing for full-time status within walking distance from the hotel Daily duty meal in our newly renovated staff cafeteria Competitive extended benefits package including medical, vision, and dental for full-time permanent status Employee Travel Program Discounts on food & beverage/fitness center/spa/golf and early bird specials for ski hills with an option for payroll deduction Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor. #J-18808-Ljbffr