Front-of-House Professional & Business Growth SpecialistDepartment: Front Office & Guest Services (Hospitality & Tourism)Employment Type: Full timeAbout Us: We are a dynamic and rapidly expanding holiday home management business with a dedicated concierge branch.
Our team is committed to delivering exceptional guest experiences while achieving outstanding results for our property owners.
We are seeking a motivated and ambitious individual to join our team as a Front-of-House (FOH) Professional—a role designed for someone eager to contribute to the growth of our business and their own professional development.The Role: This is a full-time position.
You will be the face of our brand, delivering unparalleled customer service while driving initiatives to grow our business.
This is not just a customer-facing role; we are looking for someone eager to take initiative, contribute to strategic goals, and help us achieve new levels of success.Key Responsibilities:Customer Service Excellence: Provide outstanding service to all guests, ensuring a seamless experience that aligns with our brand values.Drive Occupancy Rates: Collaborate with the team to analyse and adapt minimum length of stay (MLOS) and nightly rates, optimising for seasonality.
Achieve targeted monthly occupancy rates.Boost ROI for Owners: Develop strategies to create higher returns on investment for our property owners, ensuring their satisfaction and trust.Explore New Platforms: Research and onboard new third-party platforms to expand our reach.Build Guest Loyalty: Foster relationships that encourage repeat business and enhance guest satisfaction.Who You Are:Proactive & Ambitious: You're not afraid to take initiative and go above and beyond to achieve goals.Customer-Focused: You thrive on delivering exceptional service and building meaningful relationships with guests.Data-Driven: You enjoy analysing data and trends to make informed decisions that drive results.Collaborative: You're a team player who works well with others to achieve shared objectives.Adaptable: You're comfortable wearing multiple hats and stepping up wherever needed.What We Offer:A supportive and inclusive team culture.Opportunities for personal and professional growth within a growing business.How to Apply: If you're ready to take on a role that's as dynamic and exciting as you are, we want to hear from you!
Please include your resume and a cover letter in your application.
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