Front Desk Team Leader

Front Desk Team Leader
Before you get started…Yes, we do have the BEST Team Member Travel Program with HUGE discounts on hotel rooms for our Team Members!
Why you'll love working for Hilton!

Access to the world's best Team Member Travel Program with highly discounted rates
Discounts of up to 25-50% on products and services in participating Hilton outlets
Comprehensive training and support for your new role
Access to Hilton University training, offering more than 3000 learning programs
Extensive range of career development opportunities

What will you be doing?
Leading the way with your passion for Hospitality and Customer Service you will be responsible for mentoring and coaching the team of Front Office Agents. In this role you will be responsible for:

Supervising Front Desk operations and training and developing Team Members
Welcoming and fulfilling the check-in process for Guests and group arrivals
Completing the check-out process for departing guests using the hotel systems
Managing effectively and efficiently, guest requests, inquiries, and complaints
Maintaining current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
Maximizing sales revenues through up selling and marketing programs

What are we looking for?

Excellent personal presentation and communication skills
Demonstrated experience within hospitality, retail, or fast food leading a team or strong experience in a Front Desk role
Ability to multi-task while maintaining a positive attitude when working with a Guest
Computer literate and able to navigate through Company systems
At least a minimum of 1 year in a similar role

Travel the world and grow your career with Hilton!

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