Job Number 24182266Job Category Rooms & Guest Services OperationsLocation Aloft Perth, 27 Rowe Avenue, Perth, Western Australia, Australia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAloft provides a space where style is necessary, social scenes are vibrant, and where the only direction is forward. Join us as Guest Experience Expert and thrive with our open thinking and open expression.Position Responsibilities:Assist guests arriving and departing the hotel through the check-in and departure process.Handle general enquiries, providing service excellence to our experienced travelers.Ensure your team is focused on building long-term, value-based customer relationships.Support your passionate front office team in general operational tasks.Take guest reservations and perform cash handling & credit card responsibilities.Be an expert on the hotel and the surrounding area to exceed guest expectations.About You:Experience with OPERA property management system or similar.Relevant experience in a similar role.Working rights in Australia.Enthusiastic to escalate your career.Self-motivated, driven, and energized in a fast-paced environment.Armed with smart solutions and a can-do attitude.Our Benefits:Exclusive staff discounts on food and beverage and hotel rooms.Flexible working hours & locations, sabbatical leave, and paid leave during your birthday month.Grow, develop, and progress with internationally recognised training programs.Genuine care for associates' wellbeing through our Employee Assistance Program.Opportunity to receive Employee Referral Incentives.Work for the Largest Hotel Network in the World which values equality, diversity, and inclusiveness.Equal Opportunity Employer:Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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