Why work for Frasers Property? Frasers Property Australia is a market leading Property Developer with operations in 70 cities across 20 countries, employing over 700 people nationally.
At Frasers Property Australia (FPA), we believe in offering industry-leading benefits that go beyond the ordinary:
Additional purchased leave programFlexible work policy, hybrid work model for most rolesDiscounts at Frasers including 50% off hospitality and discount on residential property purchaseMultiple health & wellbeing benefitsDedicated learning & development programsGenerous parental leave policy - 18 weeks paid parental leave & paid superHighly awarded workplace culture including WGEA "Employer of Choice for Gender Equality"The opportunity: We are seeking an enthusiastic customer services professional to join our team, based in our Rhodes office (2138). Reporting to the Customer Centre Manager, the Customer Service Coordinator will act as our frontline representative for Frasers Property Australia, ensuring customer interaction reflects our culture of care for our customers, communities and each other.
This role offers a flexible, hybrid working model with work from home options and flexible hours. The successful candidate while working a regular 7.5 hour working day, will have the flexibility and willingness to take on weekend shifts or additional hours on occasion as required.
As the successful applicant, some of your responsibilities include: Act as initial point of contact for customer interactions via phone, email and web chatIdentifying customer needs and escalating or routing to the appropriate teams for resolutionCommunicating clear expectations to customers of our service delivery standards and ensuring these expectations are metLog and document all customer interactions and emails in CRM, maintaining accuracy and adherence to business protocolsCollaborate with Sales, Customer Care, Property Management and other cross functional teams to ensure streamlined customer journeysOversee preparation, testing and scheduling of Electronic Direct Mail (EDM) campaignsYou may have all or some of the following skills / experiences: Demonstrated experience in customer service, preferably in a Contact CentreA property related degree or experience within the property industry highly regardedA passion for customer serviceAdept at problem-solving, negotiation and conflict resolutionHighly developed interpersonal and communication skillsAbility to work in a team environmentProficiency in MS Word and Project, Excel, etcFlexibility and willingness to work all shifts (including weekends) and/or additional hours, when required, during Monday to Sunday 8.00am to 9.00pm #J-18808-Ljbffr