French-Speaking Customer Service Advisor

We are looking for a French speaking candidate to join a small, friendly team in Normanton.
Full or part-time (Mon - Weds 8-5) hours will be considered.
You will be speaking to customers who have broken or faulty products and finding the best resolution for them. This is a really exciting tome to join a growing business - the team you will work with are really friendly and the Team Manager is really supportive. This is a lovely office environment.
The role will be varied but duties will include:
Provide customer support for end users, retailers and distributors of group products sold in France and certain other countries in Europe.
Provide support to service providers and engineers regarding product repairs.
Carry out day to day tasks as required to complete company procedures.
Deal with customer complaints and escalations. Follow through to completion resulting in a satisfied customer where possible.
Ensure that the volume of open jobs (repairs) is kept to a minimum.
Ordering of spare parts and monitoring of back orders to ensure repairs can be carried out on time.
Generate service calls on company repair management system.
Assist with the sale of spare parts and provide advice as and when required.
Liaise with Warehouse staff to ensure deliveries are carried out when requested.
Provide senior management with repair feedback when requested.
General customer service and admin support.The successful candidate must have:
Excellent communication skills, in French and English.
The ability to work effectively with others at all levels.
Good numerical skills.
The ability to problem solve.Salary: £26000 for full time hours
If you are a dedicated team player, looking for an exciting new challenge, please click apply today or call us on (phone number removed)!
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK
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